Manager* strategic operations

In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. The global merchant team ensures best-in-class restaurant and store selection for consumers while building products and services that help merchants grow their businesses profitably. We collaborate closely with commercial teams in 29 countries across our five global subteams:
Merchant Operations – Focuses on onboarding, in-store flows, self-service tooling, and integrations.
Enterprise – Works with global merchant partners to grow our joint business.
We are seeking a data-driven manager to optimize global account management processes and enable local teams to grow merchant businesses and reduce churn. Develop and implement global programs and processes, creating strategies that drive merchant sales growth, improve profitability, and reduce churn across +30 markets.
Lead and manage cross-functional projects with product, analytics, marketing, legal, and finance teams.
Use data insights to make informed business decisions, enhance reporting, and address data gaps.
Train and support local account management teams by developing a centralized resource hub.
This role will report to the Head of Global Account Management, Merchant S&O.
3+ years in management consulting, with a focus on operational improvement and process optimization, preferably in tech, platform businesses, or global retail/FMCG.
~1-2 years of experience in account management or sales within a tech/platform ecosystem or global retailer. Startup/scale-up experience is a plus.
~ Strong strategic thinking and analytical execution skills, with proficiency in MS Office (Excel & PowerPoint). Experience with Looker or SQL is a bonus.
~ Experience with CRM tools (Salesforce) or project management platforms (Monday.Excellent communication and stakeholder management skills, with the ability to engage and influence teams across all levels an absolute must.
~ Strong ownership mindset, able to work independently while managing multiple projects.

We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.