Project-/Process Manager Professional Services m/w/dIT Consulting & Customer ExperienceFull TimeYOUR TASK SCOPE:Inhouse Consultant Process Management Customer Services & Support (approx. 50%)Creation and development of project management best practices and templates based on “lessons learned” from customer projects.Continuous optimization of cross-departmental processes and documentation in our BPMN tool.Taking on key-user responsibilities for Salesforce (CRM) and Certinia (PSA), e.g., analysis and prioritization of new requirements, creating reports.Development and moderation of internal software and process training (e.g., for onboarding).Project Management (approx. 50%)Operational planning, coordination, and execution of implementation projects for our enterprise clients, in close collaboration with internal and external stakeholders.Realization of the customer’s expected benefits together with the project team.YOUR SKILLS:Successfully completed Bachelor's/Master's degree (e.g., (Business) Informatics, Natural Sciences, Business Administration) or a comparable degree.At least 2 years of professional experience in process and/or project management, ideally in the software or consulting sector.Regular assignments with our clients—both on-site and remote.Experience in multi-project management and cross-departmental collaboration.Conceptual thinking, hands-on mentality, and quick comprehension.Strong communication skills, at all hierarchical levels and adeptness in rapport-building.Excellent German and English skills.WE OFFER:Onboarding: Newbies Day in Munich, a 5-week onboarding program with training, coaching, and a buddy program.Benefits: Participation in company success, employee stock program, public transport job-ticket, meal vouchers, corporate benefits.Company Culture: Flexibility through hybrid work (work from home/work from EU), 30 days of vacation, diversity & inclusion team, (virtual) employee events (e.g., summer camps), barista at the headquarters, community and service (volunteer) day.Career & Development: Career model with expert & leadership tracks, ATOSS Academy, LinkedIn Learning.Health Initiatives: Health check-ups, health initiatives, Wellhub, JobRad, company doctor.Security & Stability: Listed on SDAX & TecDAX, over 30% EBIT margin, scale-up, 18 years of record revenues and results, visibility, future-proof product. #J-18808-Ljbffr