Ready for a challenge?
Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.
About this role
Logistics is the engine room of that platform. Every order depends on a web of real-time decisions - matching couriers to deliveries, predicting arrival times, balancing supply and demand, and pricing a marketplace that never stops moving. Data science sits at the heart of these decisions, and the quality of our models directly shapes courier earnings, customer experience, and the unit economics of the business.
As Data Science Manager for Logistics, you'll lead a team building robust, well-engineered, data-driven solutions to exactly these problems. You'll own the vision and execution of data science for your vertical - setting the strategy, raising the technical bar, and developing a team of senior scientists and team leads - while staying close enough to the work to guide hard modelling decisions. Your remit is both deep and broad: translate the toughest logistics challenges into modelling strategies, then hold the team accountable for solutions that move the metrics that matter.
This is a high-impact, high-ownership role for someone who wants their team's work to be felt across a global operation every single day.
These are some of the key components to the position:
- Lead, coach, and scale a high-performing team of 15–20 Data Scientists, Operations Research Scientists, and Machine Learning Engineers.
- Build a durable leadership bench by mentoring senior individual contributors and team leads toward management and staff-level impact.
- Strategic owner of hiring, workforce planning, and organizational design to structure the team effectively as it scales.
- Foster a high-velocity, intellectually honest culture grounded in experimental rigour, high technical quality, and strong outcome ownership.
- Own the logistics data science roadmap, partnering with cross-functional leadership to identify and prioritize high-leverage business opportunities.
- Translate intricate logistics challenges like network congestion, pricing inefficiencies, and supply shortfalls into robust modeling strategies.
- Represent the vertical on the data leadership team, driving tooling and operational standards that elevate data science across the entire company.
- Collaborate with ML Engineering to architect, deploy, and monitor highly scalable, production-ready machine learning systems.
- Guide technical decisions regarding real-time inference and optimization under uncertainty, maintaining a strict bar for model reliability and maintainability.
- Act as the primary data science voice to VP-level stakeholders, translating complex model behavior into business outcomes that move key logistics metrics.
What will you bring to the team?
- A Master's or PhD in a quantitative field: Data Science, Statistics, Operational Research, Mathematics, Computer Science, or similar.
- A proven track record leading high-performing data science teams in a fast-moving product or tech environment, with direct management experience across senior ICs and team leads.
- Deep expertise in machine learning, optimisation, and statistical modelling, with strong intuition for where these techniques create real business leverage.
- Hands-on experience building and deploying ML models in production, ideally in real-time or high-throughput systems. You won't be coding daily, but you need the credibility to guide technical decisions at depth.
- Fluency in causal inference and experimentation, including advanced designs such as switchback testing, difference-in-differences, and marketplace-aware frameworks.
- Strong commercial instincts, connecting modelling decisions to P&L, courier supply health, and customer experience.
- Excellent communication skills, with the ability to influence technical peers and senior business leaders alike.
At JET, this is how we play
Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.
Being the best at what we do isn’t just about delivering on our strategy. It's a competition for something incredibly valuable – our customers' choice. Every time a customer decides where to order, they're picking a side.
At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers’ loyalty, again and again.
Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we’re building a customer-first culture which enables us to stay one step ahead of the competition.
Inclusion, Diversity & Belonging
What else are we delivering?
