As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We are Delivery Hero.
We are looking for a Manager, Product Operations Support - (Logistics, Rider) to lead our Rider Product Support team in Logistics vertical, the operational link between regional markets and our core logistics products. This team is the first line of support for 70 countries relying on our Rider App, dispatch algorithms, workforce management system, and payments tools to run daily operations.
In our Logistics Team, you’ll tackle high-impact challenges that make last-mile delivery efficient, affordable, and sustainable. Each enhancement you contribute will help Delivery Hero optimize delivery operations, supporting expansion into new areas like grocery and retail.
You will lead a team of 4 Product Support Specialists and own the full support function: triaging and resolving bugs and configuration requests, and orchestrating product rollouts across global markets. You will be expected to understand how the team currently works and raise the bar – through better processes, stronger cross-functional integration, and bringing AI tooling into how support work gets done.
Lead, coach, and develop 4 Product Support Specialists – setting performance standards and raising the bar on team output quality and speed.
Oversee first-line support quality for regional operations: ensure the team accurately distinguishes bugs from misconfigurations, routes only validated issues to engineering with full context, and handles change requests with clear alignment before execution.
Drive cross-functional alignment with product and engineering teams on process improvements – not just within your team, but shaping how support integrates into the broader product development and release cycle.
Lead product rollouts across ~70 countries: own the project planning, stakeholder alignment, and execution infrastructure that makes large-scale launches predictable and fast.
4+ years of experience in product operations, technical support, or product management at a technology company – logistics, marketplace, or on-demand delivery background is a plus.
~2+ years of People management experience with a track record of driving team performance, not just maintaining it.
~ Technically solid – comfortable investigating product issues hands-on, reading system behavior, and engaging with engineers on root cause.
~ Actively uses AI tools in your work today and thinks seriously about how to apply them to support workflows – this is a core expectation of the role, not a nice-to-have.
~ Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week
We offer 27 days holiday with an extra day on 2nd and 3rd year of service
We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.
Health Checkups, Meditation, Gym & Bicycle Subsidy
Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank, Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan
The power of getting together over some food is unrivaled. Digital Meal Vouchers, Food Vouchers, Corporate Discounts. In this article, we’ve put together 10 things you should know about moving to Berlin and how Delivery Hero can support you. You can also visit our relocation hub and check out more information about moving to Berlin
If you’re excited to grow, collaborate and be part of the world’s leading delivery platform, we’d love to hear from you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just let us know with an email to our Inclusion Officer at inclusion@deliveryhero.