🌐 About Us
At Nextlane, we don’t just develop software solutions – we create the future of the automotive industry.
We are a company that combines advanced technology with a clear vision: simplifying and digitizing every step of the automotive customer journey, empowering manufacturers and dealerships to thrive in a constantly evolving market.
We believe in the value of every team member, offering opportunities for you to develop and contribute to meaningful solutions.
So… What does it mean to be a #Nextlaner?
* Be part of a growth-oriented culture .
* Collaborate with colleagues from all over the world.
* Believe in the Power of ideas and the diversity of thought .
* Be committed to provide an environment where you can learn, grow, and collaborate on projects that make a global impact.
Our success is measured not just by results, but also by the growth and satisfaction of those who are part of our company.
At Nextlane, you’ll have the opportunity to innovate, push boundaries, and work on solutions that are transforming the automotive world.
📋 Context of the Position :
As part of our continued growth and digital expertise, we are looking for an experienced Customer Success Specialist with background in Cloud/SaaS and OnPremise contexts, who will be the link in the after-sales, a person very focused on customer satisfaction and constant search for improvement in processes.
🎯 Your Responsibilities:
As a key member of the team, you will be responsible for:
* Follow-up of a portfolio of customers in run phase. Animation / Contribution to steering committees, decision-making and action plans necessary to develop the relationship and maintain a high level of satisfaction
* Ensure optimal use of Nextlane solutions and promote their adoption by our customers through proactive actions guaranteeing their proper understanding Ensure the right level of information, training and advice for our customers. Animate appropriate action plans
* Regular follow-up of tickets, technical requests, problems, audits, incident monitoring
* Coordinate the internal stakeholders on the R&D, Support, Sales and Deployment sides in a cross-functional way to align the teams on the main challenges of our customers and guarantee the execution of action plans
* Presentation of the Product Roadmap, new functionalities and management of development requests. Orchestration of proactive consulting approaches led by Product experts to co-construct the innovation of tomorrow with our customers
* Proactive management of customer satisfaction and their commitment to the referencing and promotion of Nextlane solutions
* Create customer value through use, and foster the conditions for optimal renewal and upselling growth
Measure of success:
* Customer satisfaction surveys
* Positive impact on customer churn level
* Increase in the use and consumption of Nextlane products
* Taking customer references
* Facilitation of the renewal of license contracts
MAIN INTERFACES WITH OTHER INTERNAL FUNCTIONS
* Coordination of the different teams on transversal customer topics and requests (Sales, Deployment, R&D, Support)
* Active contribution to discussions and roadmap arbitrations with R&D teams to highlight the ROI linked to customer developments within its scope.
* Presentation to Nextlane teams and management of cross-functional action plans associated with customers in run phase.
🕵️♂️ What We're Looking For:
-Languages: German (Native or very fluent) and English (Fluent). Spanish is a super plus!
-Experience: Proven experience in Cloud/SaaS and OnPremise contexts, and issues related to customer management in complex and evolving technological environments
-Communication: Strong communication skills, both verbal and written.
-Technical Skills:
* Ability to analyze and quickly arbitrate
* Ability to coordinate cross-functional initiatives
* Solve complex problems and deal with ambiguous situations
* Ability to collaborate in a diverse and dynamic environment.
* Good communication and outreach skills. Analytical mind. Clarity and conciseness.
* Know how to build relationships of trust and quality with customers and internal teams.
* Interpersonal Skills:
* Customer Centricity, Empathy
* Ability to argue and convince
* Cross collaboration
* Pragmatism and establishment of win-win relationships with clients
🤝 Our Recruitment Process:
* 20-minute interview with our Talent Acquisition Specialist.
* Interview with the Hiring Managers (Customer Success Manager and VP Customer Services)
💎 Our Advantages
We value flexibility and trust within our corporate culture, offering benefits that reflect our commitment to our teams:
* 💼Indefinite contract.
* 📈Opportunities for growth
* 🌴30 days vacation + 24th and 31st December off.
* 🏡 Remote Work: Possibility to work partially remote. (Our office is located in Darmstadt)
* 🧘Flexible working hours
* 💰Pension allowance.
* 🚲JobRad.
* 💵Bonus.
🌍 Diversity, Inclusion & Belonging
At Nextlane, we are committed to creating a space where everyone feels valued and respected. We firmly believe that diversity in experiences and backgrounds strengthens our culture and drives innovation.
* Support for people with disabilities. If you need any adjustments during the recruitment process, let us know so we can provide the best possible experience.
* Equal opportunities for all: We welcome applications regardless of age, gender, origin, disability, or any other characteristic protected by law.
🌟 Why Work at Nextlane:
* Innovative and ambitious projects: Be part of creating solutions that make a difference.
* International and multicultural environment: Collaborate with colleagues from all over the world.
* Collaborative culture: A workplace where teamwork drives success.
Join Nextlane and become part of the technological revolution in the automotive industry.
Discover why we are a great place to develop your talent!
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