Applications are considered on a rolling basis Multiple locations Remote Job Description TEAM DESCRIPTION & ROLE OVERVIEW NextGen is Basware’s growth and transformation program for a selected group of high-potential enterprise customers. These are strategic, often complex accounts where Basware already has a strong footprint — and where the ambition is to deepen partnership, scale value, and support long-term transformation. As a Customer Success Manager – NextGen (Germany), you will work with a focused portfolio of large, German-speaking customers who are navigating significant change: ERP transformations (notably SAP S/4HANA), increasing regulatory requirements, automation ambitions, and rising expectations from Finance leadership. This is not a traditional “account management” role. It is a role for someone who enjoys owning outcomes, building credibility with senior stakeholders, and helping customers move forward when situations are complex or unclear. WHAT YOU WILL DO In this role, you will: Own the overall customer relationship, from operational stability through to long-term value realization Act as a trusted partner to Finance, AP, IT, and Transformation stakeholders Lead structured, value-driven conversations focused on outcomes, not just activity Translate customer goals into clear success plans, measurable results, and concrete next steps Identify and progress expansion opportunities rooted in real customer needs and data Coordinate closely with Sales, Professional Services, Product, and Partners to drive momentum Represent the customer internally, escalating when needed and pushing for resolution when things are difficult Manage a focused portfolio of ~7–9 enterprise customers You will operate with a high level of autonomy — but not in isolation. NextGen provides executive sponsorship, structured governance, shared playbooks, and close collaboration with experienced peers across Customer Success, Sales, and Professional Services. You are expected to lead, take ownership, and be comfortable with ambiguity — with support when complexity increases. WHAT SUCCESS LOOKS LIKE In your first 6–12 months, success means: Building strong credibility with key customer stakeholders Bringing structure and clarity to complex or stalled situations Helping customers realize tangible value from their Basware investment Contributing to sustainable growth through trust-based expansion opportunities Becoming a recognized internal voice for your customers