Job Title:
We are seeking a Business Change Manager to join our Operations Team. The ideal candidate will have strong knowledge of Custody and Clearing Services activities and processes.
The successful candidate will be responsible for ensuring smooth implementation of change initiatives into the business, working closely with Client Delivery, Client Line and IT teams to ensure seamless delivery to local production teams.
Main Responsibilities:
* Manage changes to ensure they are delivered on time, within budget and to the required quality.
* Own and manage key strategic initiatives in conjunction with Senior Management.
* Ensure projects and solutions follow the Standard Operating Model for CCS operations and align with the objectives of the Global operating Model defined.
* Undertake business process reviews and re-engineering where required (identifying processes which need to change or to be eliminated).
* Analyse business processes and system functionality to support solution definition and project implementations.
* Work with project partners to ensure solutions are fit for purpose, scalable and consider the global CCS landscape.
* Liaise with the IT unit in respect of new client functional developments design and implementation.
* Conduct operational readiness assessments, planning and implementation, ensuring production teams/operation environment is prepared to effectively support and accept the changes resulting from the project.
* Determine and manage gaps, risks and issues, plan and take action to mitigate.
* User Acceptance Testing (Functional Testing) which will involve Test Case Preparation, Scripting and Execution.
* Manage Project resources for any allocated change and ensure that the project timelines, scope, and budgets are managed pro-actively.
* Manage stakeholder interactions including IT, Client Line, BAU operations, senior management, and any other internal stakeholders.
Requirements:
* Five or more years of experience implementing change into Operations Teams.
* Strong team player with a high degree of flexibility.
* Excellent interpersonal skills and ability to work with business and technical teams.
* Client services oriented.
* Excellent communication (verbal and written) and analytic skills.
* Familiarity with CCS applications (ISISET, ISIS, Olympic, MS Office…)
* Language: French and English fluent