Using our data, platform, and technology, we create opportunities for job seekers and companies around the world to find a perfect match, in fair and equitable way. Join our team and you'll be responsible for IT Support across our Stepstone offices Globally. Working in the Global Support Team, within the Corporate IT department, you will be supporting users with their IT issues and requests across the Globe. You will play a vital role as we reimagine the labour market to make it work for everybody. Provide first and second-line technical IT support through the IT Service Desk, ensuring adherence to SLAs and KPIs. Support will be delivered via multiple channels (portal, phone, chat) to users across our global offices. Troubleshoot hardware, software, and basic network issues across various platforms and operating systems. Install, configure, and maintain standard software and hardware, both onsite and remotely. Collaborate with the Corporate IT Service Teams for third-line escalation and project work. Participate in IT projects by supporting the deployment of new technologies. Maintain IT environments in regional offices, including conference room AV systems. Support remote offices, which may include some regional or international travel. Proven experience as an IT Support Analyst, showcasing all-round technical skills. Excellent communication skills, including very good German and English. Because your job shouldn't take over your life, it should enrich it. Here are some of the benefits we offer: 30 days of holidays + 2 extra days for Christmas and New Year's Eve Hybrid working model Company pension scheme 24/7 Employee Assistance Programme Life Assurance Cover Volunteering days Job bike Discounted parking or job ticket In-house gym In-house barista And you can bring your dog to the office Our commitment Equal opportunities are important to us. We believe that diversity and inclusion at The Stepstone Group are critical to our success as a global company, so we want to recruit, develop, and keep the best talent.