Job Description
European Head of Customer Services
Travel between Eygelshoven, Netherlands and Seevetal, Germany.
Responsible for leading and managing the Customer Service function across the continental European region, ensuring a high standard of service delivery that meets the needs of all A-Gas customers.
This role involves overseeing order execution, responding to customer enquiries and feedback, and continuously driving service excellence. In close collaboration with the Commercial team, the role will support a deeper understanding of customer requirements, contributing valuable insights to the commercial team to enhance sales forecasting and strategic planning.
A key focus will also be maintaining strong cross-functional alignment, particularly with Operations, to ensure seamless customer experience and service consistency.
Reporting to Commercial Director Europe
Job Requirements
Experience, Knowledge and Qualifications
Essential
* Prior experience in Managing a Customer Services Function
* Leading and engaging a Team
* Excellent computer Skills (MS Office suite)
* Knowledge of SAP
* Experience of Saas (Salesforce)
* Systems and Process improvements
* Decision making through the influence of others
* Commercially Awareness
* Financial forecasting/modelling experience
* Teamwork and Collaboration
* Fluent in German and English
Desirable
* Experience in managing a multi-country Customer Services Function
* Further languages (Dutch, Italian)