HR & AI ServiceNow Consultant
Location: Remote
Contract: Part-time (2 days per week)
Rate: Competitive, dependent on experience
Our client, a global tech organization, is hiring an ServiceNow HR & AI Consultant to join the team remotely on a part-time contract. The successful candidate will support the enhancement and optimization of the ServiceNow HR platform, playing a key role in improving HR Service Delivery processes and ensuring solutions align with business requirements and ServiceNow best practices.
Responsibilities
* Configure, enhance and support the ServiceNow HRSD module in line with organisational needs.
* Work closely with HR and IT stakeholders to gather requirements and translate them into effective functional solutions.
* Drive continuous improvement across HR Service Delivery processes, including Employee Centre Pro.
* Design, build and manage workflows, service catalogue items, case management solutions and knowledge content.
* Perform system testing, deliver user training and provide post-implementation support.
* Ensure all developments adhere to ServiceNow best practices and internal governance standards.
Skillset
* Proven experience in the implementation and ongoing support of ServiceNow HR Service Delivery (HRSD).
* ServiceNow certification (e.g. Certified Implementation Specialist – HRSD) is highly desirable.
* Strong knowledge of HR processes and key ServiceNow HRSD functionality, including case management, lifecycle events and Employee Centre.
* Hands-on experience with ServiceNow integrations, reporting and dashboard development.
* Excellent communication skills, with the ability to collaborate effectively in a fully remote working environment.
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