To support our ambition of designing the insurance experience of the future and driving operational excellence, we are expanding our Strategic Operations team. We are therefore looking for a Senior Operations Data Analyst (m/f/d) to join us full-time, based in Berlin. This is a hybrid role with a primary working location at our office on Chausseestraße in Berlin.
Your role in a team
As a Senior Operations Data Analyst, you will take ownership of our operational data landscape and turn complex datasets into actionable insights that drive real business impact. Working closely with our Data Platform team and our Business Intelligence Lead, you will analyse and interpret data across claims, customer service, loss ratios, employee performance, and customer satisfaction - enabling data-driven decision-making and continuous operational improvement.
Key responsibilities include:
Own Operations Data
* Take full responsibility for the accuracy, consistency, and usability of operational data, reporting, and insights
* Analyse data from multiple sources (e.g. claims, customer service, operational performance) to uncover trends, risks, and improvement opportunities
* Develop and maintain dashboards and reports to monitor KPIs such as loss ratios, service quality, and customer satisfaction
* Deliver clear, actionable insights to non-technical stakeholders and support ad-hoc analyses for Operations and Management
Advance our Operations Data Model
* Identify anomalies, inefficiencies, and process improvement opportunities through deep data analysis
* Translate business requirements into precise data needs and help shape the operations data roadmap
* Collaborate closely with the Data Platform team to ensure data integrity, scalability, and alignment with business priorities
Strategic Operations Data Projects
* Provide leadership with data-driven insights on high-impact topics (e.g. customer segmentation, CSAT analysis, performance optimisation)
* Act as a trusted advisor to management on critical business questions, using data to guide strategic decisions
* Lead cross-functional analytical initiatives, such as integrating new markets into our reporting landscape or supporting pricing and product analytics for new insurance products
Requirements
Your Profile
Must-have
* Bachelor’s or Master’s degree, or equivalent professional experience
* At least 4 years of experience in operations data analysis, ideally in a B2C environment
* Strong skills in SQL and BI tools (e.g. Metabase, Looker, Tableau)
* Proven track record of using data and metrics to improve business performance
* Experience building or optimising data models
* Ability to work independently while collaborating effectively with cross-functional teams
* Business-fluent German and English
Nice-to-have
* Experience working closely with leadership or C-level stakeholders on strategic, data-driven decisions
* Knowledge of insurtech or fintech data environments
Benefits
Why getolo?
🌴 Salary & Vacation
* Attractive fixed salary
* Start with 28 vacation days, with an increase every two years (capped at 30 days). Holidays on December 24th and 31st.
🧑💻 Mobility & Flexibility
* Choose between a free Swapfiets bike, a BVG ticket (“Umweltticket”) or a “Deutschlandticket” subsidized by us
* Work hybrid – from your home office or in our office in Berlin-Mitte
* Work abroad in the EU for up to 60 days
🧘 Health
* Benefit from free coaching sessions with nilo.health, our mental health tool
* Test our products yourself! Choose between dentolo, petolo or vitolo
📚 Development
* Learning Budget starting from 750 € per year
* Regular (360 degree) feedback
🧬 Values
* Our values are not buzzwords, but actions that are a part of our individual and collective DNA:
* #fast: We simplify, move with urgency, and focus on outcomes.
* #brave: We take bold decisions, challenge the status quo, and act with conviction.
* #accountable: We deliver end-to-end, reduce dependencies, and own our decisions.
* #caring: We treat each other with respect, build trust, and create an environment where everyone can thrive.
🙌 And much more…
* Legendary summer and winter parties
* Regular team events
* Many discounts on the corporate Benefits Platform
* Two Community Days per calendar year
* Pet friendly office
Sounds like the perfect job for you? We look forward to receiving your application and getting to know you!
About getolo
Founded in 2015, getolo GmbH is an innovative and award-winning InsurTech company that offers comprehensive supplementary insurance plans in the areas of dental, pet health and liability, as well as health add-on coverage. Under the brands dentolo, petolo, and vitolo, we serve over 200,000 customers in Germany, providing digital and hassle-free protection that seamlessly integrates into their daily lives.
We believe that prevention is always better than cure—which is why we focus on preventive care, customer-centric service, and financial security to protect our customers and their loved ones from unexpected costs. Thanks to the close collaboration of our team of market specialists and insurance experts, we continuously monitor industry developments to offer practical solutions for current challenges.
getolo's company culture is built on collaboration, innovation, and agility—always with a strong focus on the needs of our customers. With a team of around 200 employees, getolo is led by Daniel Gadea (CEO) and Laura Wulff (CGO). getolo is a partner of DA Direkt and part of the Zurich Group Germany.
getolo is an equal opportunity and diversity employer. We strive to create a friendly, safe, and welcoming environment for all our team members, regardless of ethnicity, gender, gender identity and expression, sexual orientation, limitations and talents of any kind, physical appearance, social background, marital status, age, or religion (or lack thereof).
When you apply, we focus solely on your experience and motivation. You decide what additional information you want to disclose. We value and treat all applications equally.
Contact:
getolo Recruiting Team
We don’t just offer insurance. We create solutions tailored to needs.
Founded in 2015, getolo builds and operates holistic insurance solutions, radically centered around you. We believe in offering a solution for everyone’s individual needs, so that they and their loved ones can be more carefree. Our solutions are built through conversations with our customers, teams and market specialists. We call this our expert insurance approach.
Today, every fourth new online customer in Germany chooses us as their partner for dental and pet health insurance. Our first two brands, dentolo and petolo, are rated 4.5+ of 5 on Google - unlike any other provider. We are customer-obsessed experts that love working together as a team. Our culture is built on collaboration, fast execution and bold actions, always caring about the customer first.