It service desk team manager (m/f/x)

For our department IT Service Desk within General Services , we are looking for a (an): IT Service Desk Team Manager (m/f/x) Main duties: Manage, plan and lead the dedicated staff, by giving clear instructions about planning, priorities and deadlines Be responsible for the correct execution of the IT Customer Services activities, following strictly the defined rules, policies and procedures Be responsible for the existence and correctness of all related documentations Propose corporate compliant solutions based on user software and/or hardware requests Increase and improve ITSM knowledgebase for IT support processes and end-user support articles Actively participate in the IT Infrastructure management meetings, in order to define department vision, strategy and activities and give necessary input xniyctf during budget preparation Participate in continuous improvement and write appropriate guidelines where required Participate to IS Maintain the strict confidentiality of the data The ideal candidate Knowledge of Luxemburgish or any other language is considered as asset