About the job
As a Senior Customer Success Manager for the German regional customers you will be responsible for ensuring the satisfaction and long-term success of our customers from the moment they start implementing our solutions. Your role is key in fostering strong relationships, proactively addressing customer needs, and helping them maximize the value of our software and services. You’ll act as a bridge between our German-speaking customers and our internal teams, ensuring their feedback is heard and driving organization-wide improvements that enhance their overall experience.
Your responsibilities will include:
* Effectively manage multiple customer relationships simultaneously, ensuring consistent quality of service and satisfaction across the regional account base.
* Regularly assess customer satisfaction for your portfolio and take proactive steps to address concerns early.
* Serve as the first point of contact for product, project, or service-related escalations, assisting both Project and Service Delivery Managers.
* Maintain strong connections with both IT and business departments within your assigned accounts.
* Identify and communicate opportunities where our products and services can better support the specific regional growth strategies of your customers.
* Organize regular business strategy and review sessions to evaluate progress and align on tactical objectives.
Your skills and interests:
You are a proactive and relationship-driven professional looking for a rewarding opportunity
What else is expected:
* Experience in customer success, account management, project or service delivery management within a technology or software-driven environment.
* Background in the automotive industry (ideally within the DACH region).
* Strong communication and relationship-building skills with the ability to work with stakeholders at all levels.
* Strategic thinking with a focus on driving long-term customer success.
* A customer-first mindset with a passion for delivering outstanding service.
* Proactive approach in identifying areas for improvement and innovation.
* Strong organizational skills to manage multiple customer relationships effectively.
* Business fluency in German and English.
* Willingness to travel within Germany and Benelux for customer meetings and business reviews.
What we offer:
At Sofico, you’ll join an international, multicultural company with over 30 years of success. We double in size every five years, staying true to our open and collaborative culture even as we grow.
We believe you should be in control of your own career. That’s why we put your personal development first. With an extensive onboarding program, you’ll spend six months learning our products and getting to know the organization with the support of a dedicated job coach. Your learning doesn’t stop there; we’ll continue to offer opportunities for growth and development throughout your career.
You’ll work in a modern, accessible office with flexible and hybrid work options that allow you to balance work and life. In addition, we offer:
* Flexible working hours and the option to work from home.
* Employee discounts, eGym Wellpass, Bike Leasing and a subsidized Jobticket for public transportation.
* Company pension scheme with optional additional occupational disability insurance.
* Growth potential through personalized learning and development plans.
* A vibrant team culture with regular team events and a company weekend.