Job Introduction
Serco GmbH has established itself as a strong service provider in the German market, delivering high-quality engineering, technical, and management services across a variety of sectors. From its strategic position in Darmstadt, Serco supports critical operations for space, satellite, and technology projects, providing expertise in ground systems management, data processing, and mission logistics. Serco’s comprehensive service portfolio, backed by decades of experience, ensures operational excellence and efficiency, making it a trusted partner for both commercial and governmental clients in Germany. This strong foundation allows Serco GmbH to drive innovation and deliver value across the industry.
We’re looking for a Contract Manager, to reinforce the team in our Germany office!
We look forward to meeting you!
Main Responsibilities
As Contract Manager you will be responsible for:
Reporting to the German Operations Director, the appointed candidate will undertake the following:
1. Operational, contractual and commercial management for the contract(s) as the Company's representative, ensuring quality of service as well as P&L ownership, Contractual business planning and in-contract growth.
2. To develop and maintain a network of relationships with the customer/s, potential customers, partners and stakeholders in order to anticipate and meet customers and stakeholders existing and future needs.
3. Understand the overall Serco Europe Growth strategy, interlock and collaborate with European colleagues to achieve business goals.
4. Lead and support business development activities.
5. Support the German growth strategy and work closely with the European BD community to qualify and review opportunities and develop new customers.
6. Lead and drive account management for one or more of our customers.
7. Support the development of innovative products and services.
8. Support marketing activities.
9. Lead, develop and inspire direct reports and cultivate strong, competent and highly engaged teams.
10. Ownership on all aspects of service provision & Management of contingencies and emergencies.
11. Timely production and delivery of monthly governance reports.
12. People management, including training/travel planning & management, performance monitoring, periodic assessment and appraisals.
13. Quality assurance, environment, health and safety on all contract(s).
14. Leading customer service excellence and a continuous improvement culture.
Successful Candidate
Do you think you are the candidate we are looking for? See below what experience or knowledge you should bring:
The following requirements are considered essential:
15. University degree, or proven ability to perform the tasks commensurate with such a formal academic qualification.
16. Extensive Management experience preferably in the Space and/or Service industry (but not essential).
17. Solid business acumen with experience of budget responsibility and business plans.
18. Ability to influence internal and external stakeholders to deliver positive results.
19. Excellent interpersonal skills.
20. Conflict management experience/capability.
21. The capacity of working in parallel on a high number of tasks in an orderly and disciplined manner.
22. PC literacy, especially relevant Office 365 tools.
23. Excellent command of English, with proven written ability. A working knowledge of German language would be a strong advantage.
On Offer:
24. Relocation allowance: including a one-way flight ticket, transportation from the airport to a temporary hotel, and one month of paid accommodation while securing permanent housing
25. Hybrid working model
26. 30% subvention on Deutschland ticket
27. Gym membership discount
28. Participation in pension and health scheme
29. 30 days of holiday
Relocation:
30. Darmstadt, Germany, offers a central location in Europe, making it an ideal base for travel and business within the EU. Major cities are well-connected by road, rail, and air, with Frankfurt Airport being one of Europe's busiest and most well-connected airports, facilitating easy international travel.
31. Serco GMBH offers relocation support for all candidates eligible to work in EU that are planning to relocate to Germany and work for SercoGMBH.