THE ROLE & THE TEAM
The Zalando platform enables partners (brands, retailers, distributors) to sell fashion articles directly to the Zalando customers. The Test Order Quality team is under the umbrella of the Platform Order Experience team whose purpose is to drive customer experience of the post-purchase journey for the platform business. The Test Order Quality team ensures that partners adhere to Zalando customer promises and customer expectations.
As a Quality Performance Specialist, you will be responsible for the operational performance of the Test Order Quality vendor who checks the order fulfillment and return process of dropship partners against defined quality requirements by means of random test orders. In this role you will build a bridge between internal partner-facing teams (e. g. Partner Care, Operational Success, Platform Onboarding, etc.) who are in charge of partners' operational success and the vendor. You will bring and extend your expertise in quality performance, customer experience, and vendor management. You will take over coordination with internal stakeholders and the vendor to continuously drive for higher quality and customer experience of the platform.
INCLUSIVE BY DESIGN
If you think you have what it takes, we encourage you to apply even if you don't meet every single requirement. You may just be the right candidate for this or other roles
At Zalando, our vision is to be the leading pan-European ecosystem for fashion and lifestyle e-commerce – one that thrives on diversity and is truly inclusive by design. We believe that diverse teams fuel innovation and creativity, and we actively seek out talent from all backgrounds.
We actively seek to reduce bias in our hiring and employment processes, focusing on your qualifications, skills, and contributions. To support this, we kindly ask that you refrain from including personal details such as your photo, age, or marital status in your CV, ensuring a fair and equitable evaluation based solely on your abilities and potential.
We are committed to providing an exceptional and accessible candidate experience for everyone. If you require any accommodations to support you throughout the hiring process, please let us know – we are here to assist you.
Discover more about our commitment to creating a diverse and inclusive workplace:
WHAT WE'D LOVE YOU TO DO (AND LOVE DOING)
* Enable the external vendor to execute Test Order management operations within defined Service Level Agreements (SLAs).
* Determine the Partners that require testing and generate the corresponding test order requests for the vendor.
* Maintain accurate Test Order records within the Pegasus (Salesforce) system and upload the test order reports received from the vendor.
* Daily monitoring of the quality and consistency of test order checks, review adherence to specific quality standards, and deliver high-quality test order reports to Zalando Partners.
* Manage incoming requests related to test orders from the vendor and internal partner-facing teams (e.g., Operations Success Management, Partner Care, Onboarding Teams).
* Proactively challenge current practices, propose, and implement improvements to existing processes and reporting mechanisms.
WE'D LOVE TO MEET YOU IF
* You have a Bachelor degree in Quality, Supply Chain Management or comparable education
* You have demonstrated experience and a high attention to detail in quality and vendor management.
* You possess strong stakeholder management and communication skills
* You have a strong drive for problem solving and get things done
* You are a self-motivated individual who works independently and proactively, efficiently managing and prioritising your workload
* You have gained professional efficiency in both spoken and written English
If you have what it takes, we encourage you to apply even if you don't meet every requirement. You may just be the right candidate for this or other roles
OUR OFFER
Zalando provides a range of benefits, here's an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.
* 27 days of holiday a year to start for full-time employees
* 2 paid volunteering days a year
* Hybrid working model with up to 60% remote per week, actual practice is up to each team to best support their collaboration
* Work from abroad for up to 30 working days a year
* Employee shares program
* 40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners
* Relocation assistance available (subject to prior agreement)
* Family services, including counseling and support
* Health and wellbeing options (including Wellhub, formerly Gympass)
* Mental health support and coaching available
* Drive your development through our training platform and biannual peer-to-peer review