Walter is recruiting for aBusiness Process Expert CRM and Customer Master (m/f/d) – location flexible within Northern or Eastern EuropeAre you eager to shape the future of our Global Sales business together with us? At Walter, we're now looking for an experienced Business Process Expert CRM and Customer Master to join us.Walter Tools is a subsidiary of Sandvik. We welcome you to a people company in the machining business – characterized by a genuine interest in our customers' success, an inclusive family spirit and personal commitment.Your Key ResponsibilitiesIn this role, you will:Support the entire Lead-to-Inquiry process with a strong customer-centric approachActively participate in the project organization and implementation of a new CRM software solution, taking ownership of defined topics throughout the conception, testing, and rollout phasesManage the Project Management Office (PMO) for the upcoming CRM project, ensuring smooth coordination and communicationDrive initiatives to significantly improve customer data quality across systemsCoordinate and implement internal controls of customer master data in collaboration with internal stakeholdersIdentify and implement automation opportunities and process improvements in partnership with IT to enhance efficiency and controlProvide training and support for customer master data processes, including the creation of manuals and training materialsDuring the onboarding period, extensive travel to Tübingen, Germany—or even a temporary stay—will be required to ensure a smooth integration into the team and processes.Your ProfileOur preferred candidate should have a strong Sales background. If you have a global mindset with a focus on people and can tick a lot of the following boxes, you have the perfect match for the position:An academic business and/ or industrial education. In addition, any work experience in B2B would be of advantageBeing a driver and having proven experience in sales and project managementA structured and process-oriented approach to workAbility to work independently and take ownershipStrong analytical and strategic thinking, including KPI development and reportingOpen-minded and confident in communication and training rolesExcellent English communication skills; German is a plusA true team player, eager to share knowledge and support othersSolid IT understanding or experience collaborating with IT teamsInterest in automation and artificial intelligenceFamiliarity with SAP S/4Hana, CRM, BW systems, and ExcelWalter Company Culture and Benefits:Join our team As part of Sandvik, Walter values collaboration, drives innovation, and takes your career to the next level. We thrive on collaboration and inclusion. We achieve goals together and support your personal and professional development. We value a healthy work-life balance and enabling our employees to balance their professional and personal lives. As a leading technology company with cutting-edge projects, we are passionate about Engineering Competence. Our dynamic environment encourages continuous learning and professional development. Our diverse, international community, with a wealth of skills and cultural experiences, creates innovative solutions that make a difference - sustainably and globally.Walter offers you a working environment with a wide range of benefits: Flexible working hours and the option to work remote, further training and professional development, company pension scheme.If you have any questions, please contact:Christine Hornungchristine.-How to ApplyApply in Workday with your resume and a cover letter in English, sharing why this opportunity excites you. Please note that we do not accept applications sent via email.