Responsibilities
* Technical Operations & Standardization
* Develop and implement standardized repair service processes for the Europe region (including tool usage, safety protocols, and spare parts management).
* Lead the maintenance and updates of technical repair documentation and gather requirements for repair tools.
* Service Network Management & Quality Control
* Conduct inspections and regular technical competency assessments of third-party repair service centers.
* Monitor SLA compliance (response time, repair success rate, customer satisfaction).
* Perform monthly service quality audits and drive continuous improvement initiatives.
* On-Site Technical Support & Innovation
* Provide Tier 2 technical support and lead remote diagnostic solutions for complex failures.
* Deliver technical training for service center engineers.
* Data Analysis & Process Optimization
* Generate operational analysis reports (failure type distribution, spare parts turnover rate, knowledge reuse rate).
* Build a comprehensive "failure-solution-effectiveness" database to support preventive maintenance.
Qualifications
* Bachelor’s degree or higher, preferably in Engineering, Mechanical Engineering, or related fields.
* 1+ year of relevant experience (internship experience may be considered).
* Valid driver’s license preferred.
* Detail-oriented, responsible, with strong communication and coordination skills.