Job Title
: Claims Senior Business Analyst
* Context of the Mission / Objectives of the Job
The department conceives solutions to support business entities (marketing, sales, operations, etc.).
Main Activities Include
* Project management within business solutions and/or across the organization
* Conception and mastering of solutions (ideation, requirements, etc.)
* Driving delivery of solutions implemented in IT
* Testing, delivery and support of solutions
* Relationship management within and outside the organization
* Mission Period
* Start date: ASAP
* Duration: 6 months (extension possible depending on project evolution)
* Language Requirement
* Dutch: Good to Fluent (one fluent, the other at least good)
* French: Good to Fluent
* Location
Brussels, city center
* Education Required
Master's degree in Sciences, Economy, IT, Management, or equivalent by experience
* Required Knowledge and Experience
Personal Skills (mandatory)
* Strong analytical and conceptualisation capacity
* Quick learner
* Good communicator
* Well organized with priority management
* Critical thinker while staying client-oriented
* Able to work independently with reporting to manager
* Assertive and driving
Business Experience (mandatory)
* Non-Life Insurance, Claims processes (Senior: 5–8 years)
Business Experience (preferable)
* Digital
Technical Experience (mandatory)
* Microsoft Office Tools (Senior: 5–8 years)
* Visio or other BPM tools (Senior: 5–8 years)
Technical Experience (preferable)
* Case management tools
* Off-the-shelf claims software
Functional Experience (mandatory)
* Business Analysis (Senior: 5–8 years)
* BPMN & CMMN (Senior: 5–8 years)
* Business Architecture (Senior: 5–8 years)
* Objective of the Job
The mission is to support the inception team of a major claims transformation program by defining, per project/track:
* High-level business objectives and added value to claims operations, brokers, and clients
* High-level to-be business and functional process conceptualisation, seeking optimisation
* High-level architecture (in collaboration with IT architects)
* First structuration of the project in a feature backlog for detailed requirements and IT implementation
Knowledge of the claims insurance market in Belgium and case management tool technology is required to help define a competitive future state.