Your Mission & Challenges Provide Level 2 technical support for deployed software, including investigation and resolution of bugs, performance issues, communication failures, and configuration problems. Perform root cause analysis (RCA) for customer-reported issues and document findings, corrective actions, and preventive measures. Analyze application, system, robot controller, and network logs to identify software and hardware-related issues. Reproduce, document, and validate complex issues in test environments, providing detailed logs and technical findings Manage and track support tickets using internal tools (e.g., Jira, Confluence) while ensuring adherence to SLA timelines. Act as the technical owner for complex customer issues and coordinate resolution activities across Development, QA, and Service teams. Collaborate with testing and QA teams to verify bug fixes and validate software releases. Perform sanity, regression, and integration testing to validate fixes and software releases before customer deployment. Support software updates, deployment procedures, system integrations, and customer onboarding activities. Support troubleshooting and integration of industrial communication protocols and external automation devices. Create and maintain technical documentation, including troubleshooting guides, FAQs, known issue repositories, and support procedures. Communicate effectively with cross-functional teams to help resolve systemic or recurring issues. Conduct technical knowledge transfer sessions for internal teams, partners, and customers when required. Actively participate in bug triage meetings and contribute to continuous improvement of support processes. Identify recurring issues and drive corrective and preventive actions together with development teams. What we can look forward to Bachelor's degree in Computer Science, Robotics, Mechatronics, or a related technical field. Strong working knowledge of Linux systems and associated debugging tools. Experience with Linux service management, log analysis (journalctl), SSH, and remote troubleshooting. Proficient in scripting languages such as Python and Bash. Proficiency in C++. Familiarity with industrial communication protocols such as Modbus, OPC UA, Ethernet/IP, Profinet, and EtherCAT. Hands-on experience with tools like Git, Jira, and Confluence for version control and ticket tracking. Basic understanding of Docker or other container technologies, including log management. Experience with software debugging, root cause analysis, and performance troubleshooting. Excellent analytical, troubleshooting, and problem-solving abilities. Strong written and verbal communication skills, with the ability to explain technical details clearly. Experience with implementation of unit testing across different software stacks, including control, GUI, and drives. Familiarity with interfacing to automated testing systems and implementation of testing scenarios. Ability to manage multiple priorities and work independently in a fast-paced environment. Nice to have Experience in robotics, automation, industrial machinery, or embedded systems. Understanding of robot kinematics, TCP calibration, coordinate systems, motion planning, and robot commissioning. Experience with PLC systems such as Siemens, Beckhoff, or Allen-Bradley. Knowledge of CI/CD pipelines and automated test frameworks. Experience with testing frameworks. Understanding of Hardware-in-the-Loop (HIL) testing and automated validation systems. Experience with performance profiling, memory analysis, and core dump investigation. Understanding of networking concepts and remote access tools.