Tue, 05/05/2026 - 00:41 Personio's intelligent HR platform helps small and medium-sized organizations unlock the power of people by making complicated, time-consuming tasks simple and efficient. We are dedicated to understanding and advocating for our customers, using data-driven insights to shape our customer experience strategies and influence what we build.
The Customer Automation Manager (m/f/d) is dedicated to driving operational excellence across our customer supporting functions: Professional Services, Support, and Payroll Operations. This is a hands-on builder role at the intersection of AI, automation, and customer experience.
Process Optimization & Automation: You analyze customer support and service workflows to identify inefficiencies and automate administrative and operational processes to reduce manual effort and increase process quality.
Customer-Facing Automation: You work directly with product and customer journey teams to design and build automations and AI agents that do real work for customers - data imports, bulk configuration changes, file processing - so they don't need to contact support to get things done.
Data-Driven Troubleshooting & Improvement: You investigate automation issues, supervise and iterate on AI workflows, analyze recurring patterns, and partner with CX teams to improve processes and prevent reoccurrence.
Experience: You have at least 5 years of professional experience, including 2-3 years in process automation, system integration, or a comparable technical role in a fast-growing startup or scale-up. Experience in Customer Support or CX Operations is a plus.
Education & Language: You hold a degree in business informatics, computer science, natural sciences, or business administration with a technical focus (or equivalent experience), and are fluent in English.
AI & Emerging Technology: You're close to the latest AI developments and have hands-on experience implementing AI-supported workflows, LLMs, or autonomous solutions - ideally including customer-facing applications, not just internal tooling.
Automation & Low-Code Expertise: You have hands-on experience with automation and low-code tools (e.g., com, n8n, Zapier) and a solid understanding of APIs, JSON, data integration, and how systems communicate with each other.
Technical Proficiency: You have scripting and programming skills in JavaScript or Python, enabling you to independently write code for process steps, data transformations, and validations.
Business & Process Acumen: You possess a deep understanding of business processes and economic relationships, recognizing that accurate data and reliable processes are the foundation of scaling.
Structured & Self-Reliant: You work in a structured, documentation-oriented, and self-reliant manner, ensuring knowledge is sustainably embedded within the team and that systems scale effectively alongside the organization.
Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. The remaining days can be worked from home or in the office if you prefer. Aside from our people, culture, and mission, check out some of the other benefits that make Personio a great place to work:
Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years
Receive generous family leave, child support, mental health support, and sabbatical opportunities