Description FRONT OFFICE Supervisor (m/f/d) Heidelberg Marriott Hotel Begin. Belong. Become. Be empowered. Begin: targeted onboarding program & “Be our Guest” program Belong: A great team from different nations, flat hierarchies with fast decision-making processes & regular feedback Become: Large selection of internal & external training courses, individual development plans, very good promotion prospects, transfer opportunities to our sister hotels Be balanced: Permanent employment contract, consideration of your roster requests and predictable working hours as well as overtime compensation Be connected: Numerous employee events & team building events for the “we-feeling” Be honored: Upsell program, Christmas and vacation bonuses, appreciation bonuses, employee referral program & capital-forming benefits, discounted employee accommodation and F&B discount in over 8,000 Marriott hotels worldwide Be well: various wellbeing & (mental) health offers, healthy & delicious food in our canteen, cooperation with the fitness provider “Pfitzenmeier”, numerous opportunities for social commitment Be you. As a Front Office Agent (m/f/d) you are indispensable for an unforgettable guest experience. The first impression counts & the first impression is you! Become part of our front office team and create moments together with your team that will remain unforgettable for our guests. Your most important tasks will include Check-in and check-out of our international guests. Supervise and coordinate daily front office shifts Ensure compliance with brand standards, SOP’s and quality guidelines. You are the contact person for our guests and advise them on all matters and concerns. Together with your team, you contribute to achieving the department's goals through upsells and enrollments. You always keep a cool head & support complaint management. Support in the training and further education of employees and trainees at the front office. Be able. Completed training in the hotel industry or relevant professional experience at the front office. Very good knowledge of German and English. Good knowledge of MS Office applications, Opera knowledge is a plus. You are a team player and your heart beats for the hotel industry. Be connected. Then we look forward to getting to know you! If you have any questions, our contact person Sonia Oliveira will be happy to answer them by e-mail: sonia.oliveira@marriotthotels.com Be inspired. Our hotel on Instagram: @heidelbergmarriott Marriott career on Instagram: @marriottcareer Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and maintaining an inclusive culture where people are at the center. We are committed to non-discrimination on any protected basis, such as disability, race, religion, sexual orientation or any other basis covered by applicable law.