Company Description
Republic Floor is a top nationwide manufacturer and distributor of hard surface flooring, specializing in Waterproof Vinyl, SPC, Hardwood, and Laminate Flooring. We cater to large commercial projects, hospitality sectors, flooring stores and chains, architects, designers, and builders.
Role Description
This is a full-time on-site role for a Customer Service Specialist, located in Soest. The Customer Service Specialist will be responsible for handling customer inquiries, providing exceptional support, ensuring customer satisfaction, and maintaining excellent phone etiquette. The role involves addressing customer concerns, enhancing the customer experience, and working collaboratively with other team members to deliver high-quality service.
Qualifications
* Customer Support, Customer Service, and Customer Satisfaction skills
* Excellent Phone Etiquette and Customer Experience skills
* Strong communication and interpersonal skills
* Ability to work effectively in a team environment
* Proficiency in using customer service software and tools
* Problem-solving skills and attention to detail
* Experience in the flooring industry is a plus
* High school diploma or equivalent; Bachelor's degree preferred