Performance Location: The work to be performed under this contract will be at: 86th Medical Group (MDG) TRICARE Operations and Patient Administration Flight, Ramstein Air Base, GermanyPeriod of Performance: Base Year 30 September September 2026, plus four option years.Schedule: Services are required during the following hours: hours (to include a 1-hour lunch break daily): Monday through Friday, including German holidays, but excluding U.S. Federal holidays. Workdays will generally consist of eight-hour days.Performance Qualification for Administrative Support Personnel:EDUCATION AND TRAINING; MEDICAL SERVICES COORDINATOR (ADMIN SUPPORT SERVICES).The contractor employee performing this duty shall meet the following requirements:High School diploma or General Educational Development (GED) equivalency. Completion of Administrative Assistant program is desirable.Completed training in Microsoft Windows and Microsoft Excel is desirable.Completed and maintained Basic Life Support Training as required by the MTF.Contractor shall be able to read, write, speak, and understand English.ADMINISTRATIVE.shall have a basic knowledge level to include principles of customer service, TRICARE, quality control and risk management, medical terminology, medical forms and records management, guidelines for release of medical information, medical and legal ethics, applicable systems technology, supply procedures and information systems.REFERRAL APPOINTING.Review referrals for suitability, administrative, and clinical completeness, covered TRICARE benefit, and required tests and pre-work. Coordinate with referring provider in cases where additional referral information is required.Verify patients are registered in MHS GENESIS, EWRAS, and DEERS; updates demographic information as needed.Assist with RFR determinations for specialty care that can be provided within the MTF using the Capacity and Capability Reports and information systems that link the referral to the appointment to the ATC category and standard.Schedule specialty referral appointments to MTF or Direct Care System ATC standards 90 percent of the time.Coordinate with specialty referral clinics (internal or external) on special patient instructions and tests required prior to appointment.Advise patients of the provider, location, time and day of referral appointments or requests the patient to call back for appointment information if an appointment was not provided prior to leaving MTF.Assist team members in providing pre-appointment instructions to patients as indicated.Locate referral requests and ensure appropriate documents are available prior to all specialty appointments.Print diagnostic reports and treatment profiles as necessary.Job Types: Full-time, ContractContract length: 12 monthsPay: 20,00€ - 22,00€ per hourExpected hours: 12 per week