We are Billie, the leading provider of Buy Now, Pay Later (BNPL) payment methods for businesses, offering B2B companies innovative digital payment services and modern checkout solutions. We are to create a new standard for business payments and have made it our mission to simplify the purchasing experience for all businesses making it a tool for growth. Our solutions are based on proprietary, machine-learning-supported risk models, fully digitized processes and a highly scalable tech platform. This makes us a deep-tech company building financial products, not the other way around. We love building simple and elegant solutions and we strive for automation and scalability. We are seeking a proactive and customer-oriented Intern to join our IT Support team at our Berlin headquarters. This isn’t just a support role; it's a chance to be the first point of contact for our employees, providing hands-on solutions and contributing to key IT projects. We work in a fast-paced, agile environment and are building the automation backbone for our internal services in collaboration with the business while also making sure that we are staying compliant within our regulatory frameworks. If you have great people skills and a passion for technology, this is an excellent opportunity to grow with us. Key Responsibilities Provide first-line IT support to all Billie employees, resolving technical issues with a hands-on, proactive approach. Manage user onboarding and offboarding processes, ensuring a smooth experience for all team members. Monitor and manage our Tier 1 and Tier 2 ticket queues, using a ticketing system to ensure timely and effective problem resolution. Work closely with cross-functional teams and communicate with external vendors to solve complex issues. Maintain and manage our IT inventory. Collaborate on various IT projects to improve and streamline our internal digital workspace and processes. Required Qualifications You are either currently enrolled as a student or want to do an voluntary internship. Great people skills with an ambitious desire to learn new technologies. Excellent triage and problem-solving skills with a hands-on approach to getting things done. The ability to communicate complex technical concepts in simple, understandable terms. Basic knowledge of collaboration tools such as Google Workspace, Slack, and Confluence. Experience with a ticketing system (preferably Jira and Jira Service Management). Familiarity with MacBooks and the macOS environment. Excellent verbal and written communication skills in English. Preferred Qualifications Proficiency in German is a significant plus. Please be aware that we can only consider applications of people that are already based in Berlin and that can come into the office. What we offer: Challenging and impactful work that drives personal and professional growth One of the best Virtual Shares Incentive Programs in the market, so that everyone at Billie is invested in our success Flexible work hours and trust in your ability to deliver, empowering you to take control of your work-life balance A hybrid working approach that allows you to work from home for up to 3 days per week Enjoy 30 days vacation per year on top of paid public holidays, sabbatical opportunities, and extra child sickness leave for parents. Our “Catch a Ride with Billie” program that enables discounted access to Berlin Public Transport (BVG), Deutschland-Ticket, OR JobRad A yearly development budget to broaden your skill set and horizons Free German group classes An English-speaking, multicultural team with more than 40 nationalities Building meaningful connections with your colleagues through company and team events, interest groups, the Billie run club, game nights, and more, powered by our Formula Fun Team!