Overview
MONCLER is currently looking for a Team/Department Manager (internally called Client Advisor Manager) for its Flagship in Munich, reporting to the Store Manager.
Position Overview
The Client Advisor Manager proactively leads successful sales activity for excellent results, ensuring every client benefits from the complete Moncler Client Experience.
Your Impact
* BUSINESS - Engage with customers, understand their needs, recommend products, and drive transactions to increase revenue and ensure satisfaction.
* Product Knowledge - Understand product features, benefits, and applications to enhance sales and client experience.
* KPI Management - Set, track, and optimize key performance indicators to measure and improve business effectiveness.
* CLIENT
* Clienteling - Build and maintain strong, personalized client relationships through attentive service and tailored recommendations to foster loyalty.
* After-sales - Deliver excellent client service by handling returns, exchanges, and warranty claims while addressing feedback and promoting additional sales.
* Client Experience - Provide exceptional service, promptly address concerns, offer personalized assistance, and maintain a welcoming atmosphere.
* Client Development - Develop and execute the store's client strategy, upgrading current clients, expanding the client base, and achieving long-term clienteling goals.
PROCEDURES
* System & Processes - Implement, maintain, and optimize store operations for seamless business workflows.
STORE IMAGE
* Windows and Display - Create engaging showcases to attract customers, highlight merchandise, and communicate brand identity effectively.
* Visual Merchandising - Ensure proper inventory management and display alignment with store aesthetics and sales strategies.
PEOPLE
* Team Organization - Organize and align team efforts to achieve goals efficiently.
* Team Growth - Foster team development, enhance collaboration, and maintain a positive work culture.
Qualifications
* Minimum of 3-5 years Retail Management experience with prior experience in International and structured luxury retail company;
* Rewarded in team management, recruitment and development;
* Fluency & sophistication in German and English, while another language is a plus;
* Proven track record of successful sales generation, building clientele and team development and relations
* Proficient computer knowledge (MS Word, Excel and Outlook)
* Excellent communicator towards the team and the clients
* Digitally aware and strong attention to detail
* People driven, caring and entrepreneurial mindset
Moncler Group is an equal opportunity employer, which means we do not discriminate on the basis of ethnic origin, skin colour, religion, civil status, age, nationality, ancestry, any form of disability or neurodivergence, medical condition, gender, gender identity or expression, sexual orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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