Job Description In our Logistics Team, you’ll tackle high-impact challenges that make last-mile delivery efficient, affordable, and sustainable. Your work will directly improve experiences for riders, end customers, and merchants across the globe. Each enhancement you contribute will help Delivery Hero optimise delivery operations, supporting expansion into new areas like grocery and retail. We are on the lookout for a Software Engineer (React, JS) to join the Global Service Tech team in Logistics on our journey to automate the work of customer support agents, using the latest AI technology. At Delivery Hero, we are committed to automate the daily work of support agents, providing customers a great support experience while making sure our human agents can focus on the harder problems. Our internal tool Agent Copilot already provides our human agents step-by-step instructions to solve a customer’s problem in adherence to the standard operating procedures, and even uses LLMs to understand automatically when customers provide relevant details in the chat. Your job is to take this to the next level: Virtual Agents. This new set of tools and services will play a crucial role in achieving our goal by applying the latest AI technology and innovative solutions to automate the whole conversation with the customer and the problem resolution. Contributing to designing and building the backoffice solution that allows us to transform to automate the service experience of all customers. Deliver scalable solutions to our Backoffice product, serving stakeholders in more than 50 countries, where ensuring quality and reliability by employing high observability practices is a must. Practicing modern software development methodologies such as Continuous Delivery, TDD and Scrum. Be an active partner for Product management in order to provide the best value for our stakeholders and customers. Collaborating with cross-functional and international agile teams Working in a fast-paced and multicultural environment Building products used by millions of customers globally