In the strategic Management Center Group IT Services of Zeppelin GmbH at our location in Garching near Munich or alternatively in Achim, we are currently looking for a "System Engineer (m/f/d) Citrix".
Your tasks & responsibilities:
1. In your role as a "System Engineer (m/f/d) Citrix" you are responsible for the “Remote Access / Virtual Workplace” service as well as for the steering, coordination and the quality control of our external service provider.
2. You will also be responsible for the monitoring and tracking of SLA, KPI and service performance as well as the incident, problem and escalation management in an international environment.
3. Furthermore, you will also contribute to the planning and further development of the technical roadmap in the areas of Citrix Virtual Apps and Desktops, remote access solutions and cloud-based virtual desktop technologies.
4. You will also be in charge of the evaluation and introduction of future-oriented technologies such as Azure Virtual Desktop (AVD), AWS WorkSpaces / AppStream and hybrid workplace architectures.
5. In addition to this, you will work on the preparation and moderation of service reviews with internal stakeholders and external partners.
6. The coordination with security, network, workplace as well as the support in budget, licensing, and capacity planning will also belong to your area of responsibility.
What we are looking for:
7. Completed degree in computer science, business informatics, or a comparable qualification
8. Several years of experience in IT service management or as a Service Owner / Service Manager
9. Solid knowledge in at least one of the following areas:
Citrix Virtual Apps & Desktops
Azure Virtual Desktop
AWS End User Computing Services
Remote access & VPN technologies
10. Experience in managing external service providers and offshore teams
11. Understanding of ITIL processes as well as SLA/KPI management
12. Technical understanding of modern cloud and hybrid architectures
13. Strong communication skills in international teams
14. Structured and independent working style
15. Very good knowledge of German and English, both written and spoken
What we offer:
16. Unique corporate culture: Based on the values of Ferdinand Graf von Zeppelin, we act as a foundation company that is future-oriented, social, and sustainable.
17. We are sustainable: We live and breathe environmental and climate protection. And we take this seriously: by 2030, we will make Zeppelin climate-neutral in its day-to-day business operations.
18. Creative freedom: With us, you get the opportunity to drive issues forward on your own responsibility.
19. Grow with Zeppelin: We support you with extensive development opportunities and a diverse training program.
20. Z Colorful: We work with targeted activities, such as our women's network and our impulse series, to anchor diversity and its appreciation at Zeppelin.
21. Work-life balance: We offer you mobile and flexible working and 30 days of vacation. In addition, we have various offers and initiatives around the topics of health, children and care.
22. Health and fitness: Through our ZFIT initiative, you can participate in various theme weeks and yoga classes, or even lease a company bicycle.
23. Company pension plan: We support your pension.