Keep diagnostics running flawlessly-join our team as a Field Service Engineer and deliver expert technical support across Germany.
Proclinical is seeking a Field Service Engineer to join a dynamic team in Germany. In this role, you will be responsible for the installation, maintenance, calibration, and repair of in-vitro diagnostics (IVD) and laboratory equipment. This position focuses on ensuring high system uptime, regulatory compliance, and exceptional customer satisfaction through professional technical support both on-site and remotely.
Responsibilities:
1. Install, configure, and validate diagnostic analyzers and automation systems according to guidelines.
2. Conduct site readiness checks, utility validations, and safety verifications.
3. Perform scheduled preventive maintenance and diagnose mechanical, electronic, and software-related issues.
4. Provide corrective repairs and respond promptly to urgent service requests.
5. Deliver remote and on-site technical support, including basic user training for safe equipment operation.
6. Maintain proactive communication with customers regarding service progress and follow-up actions.
7. Prepare detailed service reports, maintenance logs, and case records in FSM systems.
8. Manage spare parts inventory, tools, and calibration equipment, ensuring proper handling and replenishment.
9. Participate in manufacturer training and maintain required certifications.
10. Support internal training for new team members and continuously update technical knowledge.
11. Adhere to all regulatory, quality, and safety standards, including ISO 13485.
12. Assist with audits, CAPA processes, and continuous improvement initiatives.
Key Skills and Requirements:
13. Educational background in Biomedical Engineering, Electronics, Mechatronics, Electromechanics, or a related field.
14. Experience servicing medical diagnostic or laboratory equipment.
15. Strong understanding of electromechanical systems, automation, sensors, and software interfaces.
16. Valid driver's license and willingness to travel extensively.
17. Analytical and troubleshooting skills with attention to detail and adherence to procedures.
18. Excellent communication and customer service skills.
19. Ability to work independently and manage time effectively.
20. Familiarity with ISO 13485, ISO 15189, GMP, or LIS-software integration is a plus.
21. Proficiency in English for technical documentation and training.