Online marketplaces have never been this awesome. In this role as Vendor Support Manager, you will be working with a dynamic and international team that’s primarily focused on supporting our Vendors. Your main responsibilities will include but are not limited to the following: Helping new vendors to onboard to our marketplace in Germany Support vendors on integrating via EDI, API or other interfaces to our system Driving results in a cross-functional environment Support monitoring the delivery performance of vendors that are already live in our marketplace Serving as the first point of contact for vendor service escalations Contributing to the definition and design of tools, standard operating procedures and processes. You've got Fluent/Native level communication skills in German and English (essential). Team spirit and strong service & problem-solving mindset. Excellent written & verbal communication skills. Good knowledge of Microsoft Office, especially Excel. Excellent time-management skills and the ability to work independently. Tech-savvy, interested in learning more. Strong and proven relationship management skills. Any additional European languages would be beneficial. We've got Innovative product and exciting career opportunities in an agile environment with a start-up mentality A diverse and vibrant international environment of 70 different nationalities Flexible working hours and hybrid working with also flexible home office policy 30 days of vacation per year Full support from METRO Group – our mother company Metro Card for shopping at discounted rates & company discounts with renowned brands Health and wellbeing support Language courses subsidy for professional growth Attractive referral program Team events, MeetUps, and TechTalks And much more About us We create the future of B2B commerce by giving business relationships a platform. Our marketplace enables millions of business owners all over the world to focus on what they do best – delight others.