We Are Hiring: Senior Operational Services Improvement Officer About the Mission: We are looking for a Senior Operational Services Improvement Officer to join our Le Comptoir - Service Delivery team within the Digital Working stream of IT Production. The mission is to: Deliver digital working devices and services to users, Ensure the quality of these devices and services, Support users in their digital working experience. Our goal is to provide users with the tools they need to collaborate digitally with ease, and to ensure satisfaction through technical and functional support both on-site and remotely. Your Role: As a Senior Operational Services Improvement Officer, you will play a key role in improving processes, increasing end-to-end ownership of services, and leading by example. You will be responsible for: Monitoring & Performance Evaluation: Track and assess the performance of external suppliers, identify areas for improvement, and address issues that could impact service delivery. Risk Management: Identify potential risks, assess their impact, and implement mitigation strategies. Collaboration: Work with cross-functional teams to ensure alignment and effective communication. Quality Assurance: Ensure that delivered products and services meet organizational standards. Data Analysis & Optimization: Collect and analyze data to identify trends, opportunities for improvement, and potential cost reductions. Training & Support: Coach and support stakeholders and suppliers to ensure understanding of organizational processes. Process Improvement & Innovation: Identify opportunities to improve efficiency, reduce costs, enhance quality, and implement approved improvements. Documentation & Compliance: Maintain process documentation (e.g., SOPs) to ensure consistency and compliance. What We Are Looking For: Experience: Minimum 5 years in a large IT environment. Technical Skills: Mandatory: End-user tools (hardware & software), Microsoft 365 suite Preferred: Service management tools (ServiceNow), Asset Management database (CMDB/HAM), automation skills (PowerPlatform) Business Skills: Mandatory: Agile mindset, strong organizational insight, familiarity with IT systems, project coordination experience Preferred: Experience in support environments (helpdesk, field support) Soft Skills: Strategic thinker with a structured, results-driven approach; strong decision-making, communication, and diplomacy; proactive and customer-oriented; team spirit Languages: Working knowledge of English, French, and Dutch Education: Bachelor's degree or equivalent experience Work Arrangement: Flexible: 100% or 80%, hybrid (50% on-site / 50% remote) Why Join Us: This role offers the opportunity to make a tangible impact on service delivery, improve the digital working experience for thousands of users, and contribute to continuous innovation and process improvement in a dynamic, Agile environment. ABAKUS IT-SOLUTIONS, a dynamic IT services integrator founded in 1991, is growing and actively hiring to strengthen its talented team. We are a trusted partner in IT comfort, delivering tailored solutions to small and medium businesses as well as large enterprises across sectors such as public services, industry, and finance. As experts in IT infrastructure management, we offer comprehensive services including personalized service desk support and IT solutions that span hardware, software, and cybersecurity. We take pride in our specialized knowledge of cloud technologies, IT consulting, and application development, with a focus on adapting to the latest innovations. For larger organizations, we also provide top-tier IT expertise and resources through our staffing services, ensuring you have the right people for both operational and development projects. Additionally, we handle the deployment and installation of cutting-edge hardware, from servers to storage and personal computers, tailored to your needs. At ABAKUS IT-SOLUTIONS, we are committed to fostering a workplace where employees thrive in an environment that values autonomy, innovation, and personal development. As we continue to grow, we are looking for skilled professionals who are ready to embrace new challenges and contribute to a team that is as passionate about IT as it is about creating comfort in every project we undertake. Join us in shaping the future of IT! We offer exciting career opportunities across our offices in Belgium, Luxembourg, and Germany, along with the chance to work with a variety of high-profile clients in diverse industries. Ready to take the next step? Explore our open positions today!