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As the Boutique Manager, you will embody a dynamic, attentive, and inspirational leadership role, steering the strategic and daily operations within the Munich boutique. With a focus on exceeding sales targets, elevating customer service standards, and ensuring operational excellence, you will integrate all facets of boutique management, client engagement, and team development to reflect and reinforce our client’s brand values and global prestige.
Key Responsibilities:
Sales Leadership and Client Development:
* Drive commercial success by nurturing existing client relationships while actively identifying and cultivating new ones.
* Lead the boutique team in achieving and exceeding sales goals through a deep understanding of product offerings, brand identity, and local clientele expectations.
* Inspire the team by leading from the front—personally engaging with clients on the sales floor and demonstrating best-in-class client relationship management.
* Use client data and key performance indicators to align daily actions with broader business objectives.
Customer Experience:
* Create a warm, luxurious, and inclusive in-store atmosphere that reflects the spirit and heritage of the brand.
* Lead and coach the team in consistently delivering elevated customer journeys, ensuring each client interaction is meaningful and memorable.
* Actively gather and respond to client feedback to further refine service standards and ensure exceptional client satisfaction at every touchpoint.
Operational Excellence:
* Oversee daily store operations with a meticulous eye for process adherence, stock control, and back-of-house efficiencies.
* Ensure all operational protocols align with corporate procedures, including inventory accuracy, loss prevention, and visual merchandising standards.
* Identify and implement opportunities to streamline processes, optimize workflow, and enhance the overall operational structure of the boutique.
Talent Management and Development:
* Attract, recruit, and retain top-tier talent who reflect the brand's identity and values.
* Foster a high-performance culture through tailored development plans, ongoing training, regular coaching, and constructive feedback.
* Recognize and reward excellence, leveraging internal performance tools and incentive programs to maintain motivation and engagement.
* Proactively build a diverse talent pipeline by participating in recruitment initiatives and local networking efforts.
Profile:
* Commercially astute, with a strong ability to translate vision into measurable success.
* Highly attuned to the importance of creating exceptional client experiences and long-term loyalty.
* Emotionally intelligent leader with excellent communication, empathy, and organizational skills.
* Agile and solution-oriented, capable of navigating fast-paced luxury retail environments with confidence and composure.
Qualifications and Requirements:
* Authorization to work in Germany.
* 3–5 years of experience in luxury retail management, preferably in a fashion or beauty environment.
* Demonstrated success in sales generation and leading high-performing teams.
* Proficiency in Microsoft Office tools and POS systems; familiarity with ERP software is an advantage.
* Willingness to adapt responsibilities in line with evolving business needs and seasonal priorities.
Languages:
* Fluency in German and English is essential.
* Additional languages are highly desirable.
Please note: Due to the high volume of applications, only shortlisted candidates will be contacted. We appreciate your understanding and thank you for considering this opportunity with our client.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Management, Sales, and Customer Service
* Industries
Retail Luxury Goods and Jewelry, Retail, and Retail Apparel and Fashion
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