Inserat online seit: 23 Mai
Aufgaben der Stelle
Counting more than 5, corporations and % of Fortune companies in our customer base, HRS has emerged as the most trusted platform for digital software solutions in business travel hospitality worldwide. Through the integration of those engines into one large data-driven platform approach, our Lodging-as-a-Service value proposition enhances satisfaction for corporate employees and travelers, delivers the highest grade of process automation for corporate stakeholders, and ensures the strongest compliance end-to-end.
During the operating phase, the Customer Experience team acts as subject matter experts to outline the customer engagement strategy, ensure a seamless transition, and educate clients on maximizing the platform's benefits.
As Customer Experience Manager PAY, you will join a team of Customer Experience Managers based in Germany, who are experts in payment solutions, impacting all HRS PAY customers globally. Our role is to support all our stakeholders, answering customers' inquiries on payment solutions, and acting as trusted experts continuously improving the PAY customer journey. Conduct train-the-trainer sessions that build internal capabilities and ensure consistent support quality
Data Driven Improvement & Process Optimization
• Use insights from customers interactions and data analysis to uncover the root causes of recurrent issues and develop actionable recommendations
• ideally in travel or fintech.
• Strong analytical and problem-solving abilities with a data-driven approach.
• Fluency in German and English, spoken and written, additional language such as Italian or French is a plus
Join a global network of passionate innovators dedicated to transforming business travel and payments. LOCATION, MOBILITY, INCENTIVE
The attractive remuneration is in line with the market and, in addition to a fixed monthly salary, all necessary work equipment and mobility, will also include an annual or multi-year bonus. The position is remote within Germany.
