Technical Support Specialist (f/m/d)
Location : France / remote work possible
About the Role
SprintRay Europe GmbH is a fast-growing, innovation-driven company operating across the EMEA region (Europe, Middle East, and Africa). We specialize in high-quality 3D printing solutions for the dental industry and are expanding rapidly.
At SprintRay, we foster close collaboration where innovative people develop creative solutions to challenges. Our open company culture and communicative environment help ensure that our work makes a real difference for our customers.
For the development and expansion of our EMEA business, we are looking for you immediately as a
Technical Support Specialist (f/m/d)
with a dental technician background who is passionate about technology, digital workflows, and supporting clinicians and labs. If you enjoy combining hands-on dental knowledge with cutting-edge tech in a dynamic, fast-paced environment, this role is for you.
At SprintRay, we foster a close working relationship where innovative people have the freedom to find creative solutions to difficult problems. Our open corporate culture and communicative environment help ensure that our work makes a difference.
Key Responsibilities
* Use your dental technician expertise to advise customers on digital fabrication workflows
* Guide users through system setup, process validation, and workflow optimization to ensure predictable clinical outcomes
* Deliver high-quality technical support to dental laboratories, clinics, and medical practices internationally
* Conduct training sessions for customers, internal teams, and distribution partners on 3D printing, materials, and digital integration
* Contribute to improving and standardizing global service workflows
* Manage customer cases using Salesforce and other support platforms
* Collaborate with engineering, product, and customer success teams to resolve complex issues and enhance user experience
* Support cloud-based software tools, CAD/CAM integrations, and digital dentistry platforms
* Represent SprintRay at international trade shows, workshops, and industry events
Required Qualifications
* Fluent French and English with strong communication skills; German or another European language is an advantage
* Proactive mindset with excellent communication and customer interaction skills
* Background in dental technology, technical support, medical technology or dental applications
* Hands-on experience with 3D printing, CAD/CAM systems, or digital workflows—ideally within a dental lab or clinical environment
* Ability to explain clinical concepts clearly to SprintRay workflow users
* Strong analytical and troubleshooting skills, with a natural curiosity for testing and improving processes
* Willingness to travel for on-site training, customer visits, installations, and international events
* A collaborative, service-oriented mindset with a genuine desire to help customers and colleagues succeed
What we offer you
* A varied and challenging role in which you can help shape and implement your own ideas
* Working in a dedicated team with open communication in a motivating work environment in a growing technology company
* Our modern and open offices in Weiterstadt (near Darmstadt) are located in an attractive business park together with a restaurant, daycare center and close to the Loop 5 shopping center and other specialty markets
* Independent work with flat hierarchies and short decision-making paths and thus a wide range of development opportunities
* Flexible working hours and models
* 30 days vacation and birthday off
* Adequate performance-related remuneration
* Opportunities for further training and qualification
* For your well-being: Complimentary snacks and a wide selection of hot and cold beverages – coffee, tea, and more
* Extensive training and colleagues who are available to answer questions
About SprintRay
SprintRay is rewriting the rules of dentistry with technology that’s smart, fast, and designed to make life easier for dental professionals. Since 2014, we’ve been on a mission to deliver the most advanced 3D printing solutions in the industry—combining hardware, software, and materials into one seamless ecosystem.
But what really makes SprintRay different is our people. We’re a bold, global team of innovators, problem-solvers, and doers who thrive on pushing boundaries and challenging the status quo. Every product we create is driven by a simple goal: help dentists spend less time on repetitive tasks and more time changing patients’ lives.
Our culture is entrepreneurial, collaborative, and fueled by curiosity. We celebrate diverse perspectives and believe the best ideas can come from anywhere. Whether we’re building next-generation AI tools, designing new materials, or supporting our customers on the front lines, we’re united by the same passion—transforming digital dentistry and having fun while we do it.
At SprintRay, the future of dentistry is being printed today. Want to be part of it?
Equal Opportunity Employer
SprintRay is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
To All Recruitment Agencies:
Without a written agreement signed by an officer of SprintRay: a) SprintRay does not accept resumes from recruiting agencies, headhunters, or any other party expecting payment in the event SprintRay speaks with or hires a candidate from such submitted resume; b) SprintRay is not responsible for any fees related to unsolicited resumes or related Terms of Service, and c) Unsolicited resumes received will be considered the property of SprintRay and will be processed accordingly.