Your mission Processing leasing and financing applications - from checking the documents to preparing the final contract activation Guiding customers through the digital application process - e.g. support with questions, logging cases in CRM Checking documents and creditworthiness information - for completeness and plausibility Coordination with external partners (e.g. Schufa, banks, leasing companies) for smooth contract processing Customer support throughout the entire leasing life cycle - from application to vehicle delivery, contract changes to termination or damage reports in coordination with our leasing partners Processing incoming inquiries and tickets - independent resolution of inquiries and, if necessary, customer communication until clarification General back office and administrative tasks to ensure smooth processes in day-to-day business Your profile Enthusiasm for new (financial) technologies as well as cars and customer service Completed commercial apprenticeship/studies or comparable qualification with experience in the areas of operations or customer service Experience in the car financing or leasing industry and an understanding of the associated processes is an advantage High customer focus and excellent communication skills, especially in direct customer contact Analytical thinking and solution-oriented approac h, paired with a strong understanding of processes Confidence in using digital tools a nd a quick grasp of new systems You have at least C1 language skills in German and English? Collaboration in a passionate team that wants to achieve great things through transparency, appreciation and respect We enable hybrid working: Onboarding and workshops on site in Berlin, Vienna and Zurich depending on the topic Brand new Apple workstation equipment Educational and relaxed after-work events with colleagues from the DACH region in Zurich and Berlin Attractive salary based on your experience and skills LeaseTeq is an innovative FinTech with Swiss roots and an international team of 40+ experts. Our software is revolutionizing car financing for car manufacturers, dealers, mobility platforms and banks.