Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.Job DescriptionWhat you get to do in this role:The Inspire Value Principal Strategist is a role that operates together with ServiceNow's customer-centric sales teams as well as with other key functions within ServiceNow (i.e., executive offices, industry go-to-market, solution sales) to identify, calculate, and develop value narratives for our most strategic customer and biggest bets. These narratives must demonstrate how ServiceNow's solutions impact our customers' P&L (reduce costs, increase revenue), show industry relevancy across our customer's priorities and challenges, and be compelling in nature. They will help our account teams to connect with senior and C-suite stakeholders and take our messaging, communications and experience to the next level with a financial acumen and industry-based lens.Customer AdvisoryEngage executives to determine and manage custom industry-aligned digital transformation advisory engagements at select customers, applying ServiceNow methodologiesLead discovery workshops with prospective and existing customer leadership and their teams to understand goals and challengesDocument and present insights and recommended solutions to meet customer goalsCreate high-quality deliverables that communicate strategic agreement, present multi-year roadmaps and document the full business case to justify actionCommunicate and advise in 1:1 and 1: many environments.Thought leadershipIdentify and lead to the creation of new IP (best practices, white papers, workshops, etc.)Improve current methods and frameworksWork with and enable the ServiceNow teams on a business consulting approach to salesQualificationsTo be successful in this role you have:Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.10+ years of relevant experience as a Management consultant with exposure to cloud technologies or a customer-facing strategy manager with a technology vendorFocus and experience (5+ years) in a major industry (such as FSI, Telco, Manufacturing, Retail, etc.) is preferredExecutive / leadership experience working on digital transformation projects or enterprise software deployments preferredExceptional executive presentation skills – in person, on zoom, C-levelAbility to develop trusted advisor relationships with customers and sales organizations; demonstrated ability to advise and influence senior leaders, multiple teams / departments on strategy, messaging and customer engagementExperience with public speaking, meeting facilitation and white boardingHigh level of executive presence with a humble demeanorAnalytical and financial experienceEnjoyment working in a collaborative environmentAbility to travel up to 40% of the timeAdditional InformationWork PersonasWe approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.Equal Opportunity EmployerServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.AccommodationsWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.Export Control RegulationsFor positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.