About This Role
We are seeking a Customer Service Manager to lead our customer service team, ensuring efficient order-to-cash operations, timely claim resolution and high service standards.
Key Responsibilities:
* Lead the customer service team and monitor KPIs to drive continuous improvement initiatives.
* Improve service quality and process efficiency across regions by standardizing systems and processes (SAP & Salesforce Service Cloud).
* Act as liaison between headquarters, sales business units, logistics teams and external customers.
* Support supply chain projects through cross-functional coordination.
* Manage escalated cases with root cause analysis and corrective actions.
* Oversee return management across European logistics centers.
Requirements
* Proven experience in customer service operations within manufacturing or B2B environments.
* Proven knowledge of leading, developing and motivating teams.
* Solid knowledge of order-to-cash processes, logistics flows and claims management.
* Proficient in SAP (SD module preferred) and CRM systems (Salesforce Service Cloud desirable).
* Good command of German and English; additional European languages are an advantage.
* Willingsness to travel as required by business needs.
Benefits
* An interesting position with a top employer.
* Company pension scheme.
* Free parking spaces directly next to the office and good public transport connections.
* Fresh fruit, water and hot beverages for free.
* Company fitness via EGYM Wellpass and bike leasing via JobRad.
* EAP (mental support for employees).
* Learning platforms such as GoodHabitz and Learn TTI for your professional development.