Inserat online seit: 16 Juni
Aufgaben der Stelle
Description and Requirements
Join Lenovo’s Solutions & Services Group (SSG) as a Premier Technical Support Manager, leading a team that delivers best-in-class support to our premium customers. Based in Essen, you will drive team performance, enhance technical capabilities, and continuously improve service quality and customer experience.
You’ll manage a team handling complex technical issues across Lenovo’s client portfolio, while working closely with cross-functional stakeholders to meet KPIs, optimize operations, and represent the voice of the customer across the business.
You will report to the Europe & META Premier Delivery Regional Manager.
Key responsibilities:
Lead day-to-day management of Premier Support team, including shifts, workload, and team wellbeingDrive performance through coaching, feedback, and structured development within Lenovo frameworkOwn KPI tracking and improvement, using dashboards to identify gaps and boost service qualityAnalyze data and reports to create clear action plans and continuous improvement initiativesDesign and implement training programs aligned with new technologies and team skill growthEnsure the team stays technically strong, up to date, and “best in class”Champion excellent customer experience by identifying issues and driving root-cause improvementsCollaborate closely with Service Delivery, Sales, GM, Marketing, Finance, and regional stakeholdersQualifications:Strong understanding of PC technologies, market trends, and competitive landscapeConfident communicator able to engage with senior stakeholders, including CXO levelExcellent presentation, communication, and interpersonal skillsAdvanced proficiency in Microsoft Office and overall digital/technical toolsHighly organized, proactive, and comfortable managing multiple priorities in a fast-paced environmentProven ability to build, lead, and motivate high-performing teams across functionsSolid background in IT/Technical Services, including support and/or field services exposureExperience in project management, team leadership (including distributed teams), and basic financial understandingBenefits:
Employee Share Purchase Plan Employee Assistance Program, for health, legal & financial consultancy Pension Plan Meal Allowance / Lunch Vouchers Internal E-learning Development Platform Available for Employees Opportunity to Join/Create Employees Groups (inclusivity, well-being, sports, volunteering, charity, etc.) Job Rad (Bike Leasing) Mobile phone + 3 Sim Cards for Mobile Working Hybrid Working Model * Specialized Development Trainings (based on nomination process)Women who drive Lenovo?– .
