Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity platform protecting nearly 10,000 organizations from unknown threats using its proprietary AI.The Darktrace Active AI Security Platform delivers a proactive approach to cyber resilience to secure the business across the entire digital estate – from network to cloud to email. Breakthrough innovations from our R&D teams have resulted in over 200 patent applications filed. Darktrace's platform and services are supported by over 2,400 employees around the world. To learn more, visit Job DescriptionAs a Customer Success Manager (CSM) for the DACH mid market/commercial segment, you will be responsible for guiding customers through their journey with Darktrace, ensuring rapid time-to-value and sustained success throughout the contract lifecycle. You'll manage a high-volume portfolio of accounts, focusing on driving adoption, retention, and growth of our Darktrace Platform. This role requires a proactive mindset, strong organisational skills, relationship-building skills, and the ability to collaborate cross-functionally with technical and commercial teams to deliver value at every stage.This role is hybrid with minimum 3 days a week in our Munich office.What Will I Be DoingYou'll work closely with Customer Success Engineers, Solutions Engineers, Renewals Managers, Onboarding specialists, Cyber Infrastructure Engineers, and Sales to ensure customers are supported both technically and commercially.Higher ACV accounts will receive increased touch points and tailored engagement strategies.Own the customer journey from onboarding to renewal, ensuring fast time-to-value and continuous alignment with business goals in collaboration with onboarding specialists /renewals managers/Technical roles/SalesBuild and maintain strong relationships with key stakeholders across accountsDrive product adoption and usage through engagement and educationMonitor account healthCollaborate with Sales to identify and execute upsell opportunitiesPartner with technical teams to resolve escalationsMitigate churn risks through strategic planningAdvocate for customer needs internally and contribute to product development feedbackPrioritise accounts based on risk, opportunity, ACV and strategic value to tailor engagementWhat Experience Do I NeedExperience in Customer Success, Account Management, or similar rolesProven ability to manage a large portfolio and drive retention and growth outcomesStrong communication, stakeholder management, and relationship-building skillsExperience with Salesforce, Gainsight, or similar CRM/CS platforms preferredFamiliarity with MEDDPICC or other sales qualification methodologies is a strong advantageHighly organised, proactive, and comfortable in a fast-paced, dynamic environmentInterest in cybersecurity and AI; technical expertise is helpful but not requiredFluent in German and English (written and spoken)Benefits28 days' holiday + all national public holidays,Additional day off for your birthday,Occupational pension,AD&Di-Insurance,Life insurance,Disability insurance,Employee Assistance Program.