Social network you want to login/join with:Chief Operations Officer (m/f/d), Berlincol-narrow-leftClient:Holy Energy GmbHLocation:Berlin, GermanyJob Category:Other-EU work permit required:Yescol-narrow-rightJob Reference:02d981109369Job Views:1Posted:30.04.2025Expiry Date:14.06.2025col-wideJob Description:About HOLYHOLYis the soft drink revolution:With our powdered drinks HOLY Energy, HOLY Hydration, and HOLY Iced Tea, you get amazing taste while maintaining a good conscience - for your body & the environment.Already more than 1,000,000 customers: Started in a shared apartment, since April 2021, we have already saved over 30 million plastic bottles - and our community, the HOLY Squad, loves it: 4.6 stars onreviews.io speak for themselves.From D2C to Global Omni Channel: In less than three years, we've profitably scaled HOLY to more than 100M€ in revenue exclusively online. Now, we are on the journey to become a Global Omnichannel brand from a pure D2C model.We are still just getting started: Supported by renowned investors & partners, we aim to revolutionize the soft drink industry. Healthier, tastier & more sustainable. Our team of 70+ people aims high (Coca-Cola, we're coming for you!).About the PositionWe’re looking for aChief Operations Officer to build the operational engine that powers HOLY’s next chapter—from €100M to €1B. At HOLY, operations aren’t just a backend function—theydefine the customer experience. Every delivery, support ticket, and logistics moment is a brand touchpoint. Our ops are fast, human, and (when done right) a little bit magical.You’ll take full ownership of ~50% of the company’s P&L and lead a team of 20+ across Supply Chain, Fulfillment and Customer Service. You’ll balanceCX, scale, growth, andprofitability, while serving as the operational bridge between Product, Retail, Growth, and Finance.Why now? We’re expanding fast—new countries, new channels, more complexity. We need a COO who brings structure and systemswithout killing the magic—someone who helps us scale the culture, quality, and customer love we’re known for.YOUR RESPONSIBILITIESAbout HOLYHOLYis the soft drink revolution:With our powdered drinks HOLY Energy, HOLY Hydration, and HOLY Iced Tea, you get amazing taste while maintaining a good conscience - for your body & the environment.Already more than 1,000,000 customers: Started in a shared apartment, since April 2021, we have already saved over 30 million plastic bottles - and our community, the HOLY Squad, loves it: 4.6 stars onreviews.io speak for themselves.From D2C to Global Omni Channel: In less than three years, we've profitably scaled HOLY to more than 100M€ in revenue exclusively online. Now, we are on the journey to become a Global Omnichannel brand from a pure D2C model.We are still just getting started: Supported by renowned investors & partners, we aim to revolutionize the soft drink industry. Healthier, tastier & more sustainable. Our team of 70+ people aims high (Coca-Cola, we're coming for you!).About the PositionWe’re looking for aChief Operations Officer to build the operational engine that powers HOLY’s next chapter—from €100M to €1B. At HOLY, operations aren’t just a backend function—theydefine the customer experience. Every delivery, support ticket, and logistics moment is a brand touchpoint. Our ops are fast, human, and (when done right) a little bit magical.You’ll take full ownership of ~50% of the company’s P&L and lead a team of 20+ across Supply Chain, Fulfillment and Customer Service. You’ll balanceCX, scale, growth, andprofitability, while serving as the operational bridge between Product, Retail, Growth, and Finance.Why now? We’re expanding fast—new countries, new channels, more complexity. We need a COO who brings structure and systemswithout killing the magic—someone who helps us scale the culture, quality, and customer love we’re known for.YOUR RESPONSIBILITIESProduction & Supply Chain ManagementLead global planning, procurement, inventory, and manufacturing across D2C and retailManage strategic partners including co-manufacturers and ingredient suppliersDrive long-term investments (e.g. JVs, machinery) to ensure scalable and resilient operationsLogistics, Fulfillment & Delivery ExcellenceOversee warehousing, fulfillment, and last-mile delivery across all key marketsManage 3PLs to ensure speed, reliability, and cost-efficiencyBuild infrastructure that scales across channels—while keeping every delivery a brand momentCustomer Service & ExperienceLead a high-performing CS team that’s fast, human, and deeply HOLYScale support through automation and AI—without losing warmth and personalityOwn key experience KPIs (NPS, CSAT, resolution time) and elevate the post-purchase journeySystems, Forecasting & Cross-Functional ExecutionOwn ERP (Odoo) as a strategic platform for transparency, accuracy, and collaborationDesign lean workflows that connect Ops with Finance, Growth, Product, and RetailLead planning processes (S&OP, retail ramp-ups, launch readiness) to ensure smooth executionTeam & LeadershipLead and scale a 20+ person team across Ops, Supply Chain, CS, and Program Management, with senior leads for each function reporting into theCOOReport directly to theCo-CEO, aligning day-to-day operations with broader company strategyBuild a culture of clarity, ownership, and execution—with heart—by coaching senior leaders and developing the next layer of talentSUCCESS LOOKS LIKE...You drivecustomer experience, scalability, efficiency, and uncompromising quality—together.KPIs include:OTIF (On-Time-In-Full delivery) across channelsGross margin & fulfillment cost per orderInventory health (turns, coverage, accuracy)Customer satisfaction (NPS / CSAT) driven byhigh-quality delivery and fast resolution timesERP adoption & cross-functional data qualityOperational cost control, quality assurance & P&L contributionAbout YouYou think in systems—but stay human. You bring structure and scale without losing agility or customer magicYou’ve done this before. You’ve led Ops orgs from €50M–€500M+ and know what breaks as you scaleYou care about brand experience. Every touchpoint—from unboxing to support—is part of what makes customers love HOLYYou’re a cross-functional bridge. You align teams, keep launches on track, and make chaos feel calmYou lead with heart. You build teams where people thrive, not just performYou thrive in founder cultures. You love moving fast, thinking big, and challenging the status quo—without egoYou’re based in Berlin—or excited to relocate. This role is central to the team, and we believe the magic happens when we build together in personWHAT YOU BRING8–12+ years in senior Ops or Supply Chain roles—ideally in CPG or B2CProven P&L responsibility and experience balancing growth, cost, and qualityStrength in strategic problem-solving, negotiation, and vendor managementHands-on experience with supplier negotiationsand navigating complex, dynamic supply environmentsERP expertise(ideally Odoo), with deep forecasting and process design skillsFamiliarity with geopolitical SCM (e.g. China sourcing, customs, EU/US regulation)Strong communicator in English, ideally also GermanOur OfferingHuge scope, huge impact: Own 50% of the P&L and shape HOLY’s next growth phaseA culture worth joining: Low ego, high trust, strong ownership—and a lot of laughterModern setup: Coolest office in Berlin, flexible hours, and a lot of autonomyBeloved product: Check ourreviews—our customers genuinely love usCompetitive comp: Strong salary and equity packageWork with a team that cares: About the brand, the people, and making it funThe ProcessThis is a key leadership hire. You'll meet all major stakeholders—from founders to peers to direct reports—to make sure the fit is mutual. Here’s what to expect:Intro Call: 30-min with Fredi (Co-CEO & Co-Founder)Case Study: A short, role-relevant task to explore your thinkingOn-site Interview: Deep dive with future peers and direct reportsFounder Interview: Final conversation with all three HOLY foundersBoard Interview & Reference Calls: Meet selected board members and share references for final alignmentOffer: If it’s a match—we’re ready to build!Any questions or concerns?If you have any questions or feedback, please send an email to [emailprotected] .About usHoly Energy GmbH (HOLY)Saarbrücker Str. 3710405, BerlinDisclaimer EN: Holy Energy GmbH is an equal opportunity workplace and is devoted to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. If you have a specific need that requires assistant in the application process, please reach out to our People Team at [emailprotected] .DE: Holy Energy GmbH ist ein Arbeitgeber, der Chancengleichheit fördert und sich dafür einsetzt, gleiche Beschäftigungsmöglichkeiten unabhängig von Rasse, Hautfarbe, Abstammung, Religion, Geschlecht, Nationalität, sexueller Orientierung, Alter, Staatsbürgerschaft, Familienstand, Behinderung oder Geschlechtsidentität zu bieten. Wenn du spezielle Bedürfnisse hast, die Unterstützung im Bewerbungsprozess erfordern, wendest du dich bitte an unser People Team unter [emailprotected]. #J-18808-Ljbffr