Customer Experience Specialist (m/f/d)
Focus E-Mail Marketing & Marketing Automation
Anf.-Kennung: 16060
When it comes to intelligent kitchen equipment and digital products, the RATIONAL Group is the global market and technology leader. Now its 2.800-some employees around the world need help. They need someone with brains, tenacity, and enthusiasm. Someone like you. Someone with professional marketing execution and digital expertise.
As a Customer Experience Specialist, you continuously optimize and evolve our marketing platforms and digital touch points, empower local experts to unlock the full potential of our digital infrastructure and actively shape change in a globally connected organization.
If you thrive in an international environment, enjoy taking ownership and want to work in a team that thinks and acts entrepreneurially, this is your place. Join us and help shape global impact - apply now.
Start: immediately, temporary contract: 2 years
Location: Germany, Landsberg am Lech
Your Tasks
Be part of the Customer Journey Management Team with a strong focus on email marketing and digital campaigns
Support the global, data driven marketing activities of the RATIONAL Group
You further improve, extent and automate our communication channels and processes based on the technology stack of Salesforce
Work closely with Marketing Communication teams to deliver outstanding customer experiences across all touchpoints by defining and realizing the customer journey, email campaigns and enabling your colleagues
Collaborate with local subsidiaries worldwide to implement smart CX concepts and new (digital) touchpoints
Enable and support data driven, personalized and omnichannel communication
You take care of the design, coordination and implementation of CRM and digital communication standards
Evaluate technology and tool requirements and implement best practice approaches
Plan, execute and monitor international digital campaigns in close cooperation with Product Marketing, Field & Industry Marketing and Digital Communication teams
Support subsidiaries with newsletter creation and sending, target group selection, local campaign and activity planning
Your Profile
Proven experience in Email Marketing and Digital Campaign Management, preferably in a B2B environment
Sound knowledge of CRM and Marketing Automation (Salesforce Marketing Cloud / Sales Cloud is a strong plus)
Strong digital understanding and experience working with external agencies and internal marketing teams
Ability to translate ideas into effective digital communication concepts
Excellent communication skills and fluency in German and English
High level of enthusiasm and motivation to continuously improve customer experience and enable, train and support colleagues across regions
Team oriented mindset
Entrepreneurial attitude with the ambition to act as an «entrepreneur within the enterprise»
Willingness to travel internationally on occasion
Our benefits
38-hour week and 30 days vacation
Flexible working hours and mobile working
Attractive, performance-related remuneration and other financial benefits
Excellent company restaurant and meal allowance
EGYM Wellpass and bicycle leasing
Work-life balance, for example through RATIONAL childcare during the holidays
Team events, summer party and Christmas party
Opportunities for internal and external further training
... and there is so much more: Find out more here
We provide further information on the application process in our FAQs. If you have any furhter questions Teresa Schmid will be happy to answer them.
Teresa Schmid
RATIONAL
+49 8191 327 3046
Apply now!
RATIONAL AG
Siegfried-Meister-Straße 1
86899 Landsberg am Lech
Deutschland