Who we are Teroxx is a boutique firm specializing in digital asset management and blockchain-based solutions. We focus on offering tailored, secure, and transparent services to both private and institutional clients in the cryptocurrency space. Our mission is to bridge traditional finance with the new digital economy, always with an emphasis on professionalism, innovation, and trust. We are looking for a strategic and customer-focused Customer Relationship Manager to build and nurture strong client relationships, ensuring long-term satisfaction and retention. This role requires a balance of interpersonal skills, analytical thinking, and a deep understanding of customer needs to deliver value at every stage of the client journey. About the role As a Customer Relationship Manager, you will be the primary point of contact for a portfolio of clients— delivering a boutique, private banking-level experience across the full lifecycle of engagement. You’ll combine crypto domain expertise, fluency in German & English, and deep client empathy to proactively support onboarding, portfolio growth, product adoption, and strategic engagement. You will be responsible for building long-term relationships based on trust, discretion, and insight—ensuring that each client receives tailored, proactive support as their needs evolve. This role is ideal for relationship professionals who enjoy working with sophisticated clients in a fast-paced, high-growth environment. Responsibilities: Manage a portfolio of clients and provide personalized service throughout their journey, to drive long-term retention. Offer support and education across digital asset investments and platform use. Collaborate with internal teams to resolve issues and deliver a seamless experience. Track client satisfaction, identify needs, and suggest platform improvements. Maintain client records and engagement history in CRM tools. Your knowledge areas and experience: 3-5 years in customer success, relationship management, or financial services. Fluent in German and English (spoken & written); other European languages a plus. Strong interpersonal and communication skills, with a client-first mindset. Experience working in fintech, wealthtech, or digital asset environments preferred. Able to manage multiple clients with efficiency, discretion, and professionalism. Why Join Us: Be a part of a cutting-edge fintech/crypto company with a clear mission and vision. Play a crucial role in achieving a landmark regulatory milestone that will shape the future of our company. Opportunities for professional growth and career advancement within a rapidly evolving industry. Attractive Compensation Package – Competitive salary aligned with experience and market standards Supportive & Collaborative Culture – Work in a friendly, team-oriented environment Modern Workplace – Enjoy state-of-the-art offices designed for comfort and productivity Flexible Work Model – Hybrid setup combining remote work and in-office presence Strong Team Ethos – Be part of a motivated team that values cooperation and shared success Engage daily with forward-thinking HNWs, family offices, and investors. Apply here