Customer Success Manager - Regulatory Reporting
Lead - Client Success Manager (FinTech)
As a Lead - Client Success Manager reporting to Associate Vice President of CSM, you’ll play a critical role in contributing to a mature and high-performing customer success management function, driving continuous improvement and excellence.
You’ll thrive in this position if you’re collaborative, data-driven and strategic, have a global attitude, and bring a passion for innovation.
Key Responsibilities
1. Serve as the primary point of contact for customers in Europe, ensuring strong engagement and alignment with their strategic goals.
2. Coordinate Nasdaq FinTech services and collaborate with internal teams (Sales, Delivery, Support, Engineering) to manage relationships, mitigate risks, and address critical issues.
3. Lead executive business reviews and meetings to oversee projects, identify upsell and cross-functional opportunities, and handle partner concerns.
4. Promote Nasdaq’s engagement model, build partner relationships, and drive measurable improvements in customer satisfaction.
5. Continuously seek ways to enhance Customer Success services while understanding customer needs and accelerating adoption growth.
Required Qualifications
6. Extensive expertise in Customer Success, Account Management, or Professional Services within leading Consulting or SaaS environments.
7. Proficient in English and German, with outstanding communication skills to influence and engage C-level executives, driving business outcomes.
8. Tech-savvy with hands-on experience in top Customer Success platforms (Salesforce, Planhat, Gainsight, Power BI, ChurnZero) and a solid grasp of software development life cycles.
9. Strategic combining strong eye for business with diplomacy and consensus-building to thrive in fast-paced settings.
10. Proactive and results-oriented, highly adaptable, and committed to delivering outstanding service under deadlines.
Preferred Qualifications
11. Degree or equivalent experience
12. Experience in capital markets, FinTech, or regulated industry.
This position will be located in Frankfurt and offers the opportunity for a WFH environment, with an expectation to travel occassionally when needed.
Benefits & Rewards
We offer a competitive, well-rounded rewards package that supports you and your family - inside and outside work.
In addition to base pay, we offer short-term incentives (bonus or commission) and long-term incentives (equity), where applicable, as well as the following benefits:
13. Competitive base salary
14. Annual bonus
15. Annual equity grant
16. Employee Stock Purchase Plan offering discounted company shares
17. Pension Plan
18. Private insurance
19. Work from (almost) anywhere – up to 20 days/year
20. 24/7 mental health support for you and your family
21. Global mentoring program
22. Unlimited access to e-learning platforms