Pandora awakens dreams. Brings unforgettable moments. Gives a voice to people's loves. Everyone has their own personal stories and desires. With Pandora's unique jewelry, our customers get the opportunity to tell and fulfill them. 39,000 employees (‘pandorians') in over 100 countries are passionately committed to this. At our headquarters in Copenhagen, in 7,000 shops and concept stores worldwide, and in several regional head offices. As the largest jewelry brand in the world, we are a retail, wholesale, manufacturing, and e-commerce company and a pioneer in sustainability: We manufacture our jewelry in two LEED-certified production facilities in Thailand using primarily recycled silver and gold. We are also working to become carbon-neutral.
Pandora is in the midst of ambitious growth. Do you want to help shape this path? And make people happy with sustainable and affordable high-quality jewelry?
For our Distribution Center in Hamburg-Moorfleet, we are looking for energetic people who will ensure that wishes come true throughout the EMEA region. Join us now as
SPECIALIST m•f•d TRADE & CUSTOMS Hamburg | full-time
Aufgaben As Trade & Customs Specialist, you will shape standards, manage customs authorizations, and oversee key compliance processes to ensure consistent audit readiness. Your contribution secures a high‑quality, compliant import and export environment built on accuracy, risk awareness, and continuous improvement. In this role, you will monitor bonded‑warehouse activities, fulfill AEO‑C obligations, drive process optimization and effective risk mitigation, and act as a professional point of contact for customs authorities in matters requiring clarification, approval, or coordination. You will help to strengthen and govern our compliance framework across the EMEA Distribution Center in Hamburg.
You will be responsible for:
- License & permit portfolio: Maintain and extend customs authorizations (e.g., AEO), ensure all conditions are met, and lead renewals and internal checks.
- Bonded warehouse governance: Oversee processes, stock movements, and the control framework; drive corrective actions with Operations, IT, and external stakeholders.
- Classification & export control standards: Define policies for HS codes, origin/preference, Incoterms, and screening, ensuring full adherence to EU/UCC requirements.
- Systems & data oversight: Manage compliance tooling (e.g., Dakosy ZODIAK GE/ATLAS) from an admin/governance perspective, including roles, access, and dashboard monitoring.
- Audit readiness & reporting: Run self‑assessments, maintain SOPs and records, and prepare for customs-authority interactions and internal audits.
- Continuous improvement: Map processes, define KPIs, and drive root‑cause fixes collaboratively with Logistics, Warehouse and Customer Experience teams.
Profil- 3–5 years of experience in customs compliance or trade governance (AEO, bonded warehouse, export control)
- Solid knowledge of EU customs law (UCC) and export‑control practices, with the ability to interpret updates from BAFA/EU Commission
- Strong documentation and stakeholder-management skills; confident collaborating with operations and external partners
- Working understanding of Dakosy ZODIAK GE/ATLAS (or similar) – you can interpret data and systems without being the declarant
- German and English at business‑fluent level (written and spoken)
- Nice to have (not required): Exposure to ERP environments (e.g., SAP) and experience mapping compliance elements during system changes
Wir bieten Our jewelry allows people to celebrate their uniqueness. And the same applies to you: Be who you are! We have summed up the essence of our values in four sentences:
WE DREAM, for we are visionary and go beyond the obvious.
WE DARE, for we are pursuing our ambitious goals with courage and speed.
WE CARE, for we care passionately about each other, our customers, and our planet. Every day, we want to offer you a fulfilling workplace where we can grow and make things happen. And
WE DELIVER, for we keep our promises to colleagues, customers, and partners.
Not only our charms, bracelets, rings, and the like are breathtaking – but also the many advantages that we offer our employees. We have these gems in the casket for you:
- Internationally successful company with a flat hierarchy
- A highly motivated team with a can-do attitude
- Employee discounts on Pandora products
- Free breakfast and lunch and free drinks
- Free monthly massage
- Cooperation with corporate benefits and free access to a benefits portal for discounted tickets for sports, cultural events, and corporate deals
- Company-subsidized public transport ticket
- Company pension scheme with an attractive employer contribution and insurance package
- Flexible working time with opportunities for mobile working and Mobile Working Kit Allowance
We love to celebrate special moments together that matter to us like your birthday, where you are given a special leave day, or with corporate events in the summertime and at Christmas.
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