Localization Program Manager Customer Success is seen as building mutually beneficial Business relationships with our Customers, which help them solve their Business challenges and allow Lionbridge to grow its own business with these Customers. As a Program Manager (m/f/d), you will be responsible for the day-to-day management of one or more complex programs. The role requires class-leading customer engagement involving strong written and verbal communication skills, ability to empathize with and respond to customersu2019 needs, problem-solving skills and the ability to function effectively in a fast-moving, rapidly changing environment. Collaboration with multi-location and cross-functional teams will be key, particularly with our Global Delivery Centers, technology services and management teams to maintain and improve customer satisfaction, revenue and margin. What You Will Do: Personally engage with customers as Customer Success point of contact: understand customersu2019 business needs and challenges: lead global teams to execute on defined solutions across all service offerings. Be able to recognize Customer needs and proactively focus on fulfilling these needs through innovative thinking and collaboration with internal technical, production, quality and management teams. Be aware of, and actively seek out opportunities for increasing program revenue but also keep customersu2019 budget requirements in mind. Review customer satisfaction regularly and focus on meeting and exceeding Customersu2019 expectations. Collaborate with our Sales team to ensure Customer retention and growth. While working with our off-shore teams, plan and monitor Programs to meet deadlines, quality and budget requirements. Focus on continuous improvements and cost savings through offshoring, Technology application and utilisation of global skillsets within Lionbridge. Manage and deliver multiple work streams for various types of Customer digital projects to agreed scope, timings, budget and quality. Understand the different types of available and emerging media from a global perspective. Work with internal teams to help define project scope, resource requirements and cost estimates for projects. Collaborate with internal teams to initiate and implement procedural changes and customized workflows. Own and maintain project financials, including revenue recognition, revenue forecasting and billings. Drive Quarterly Business Review [QBR] and other reporting processes together with the client. Focus on upselling and optimisation during regular meetings. Optimisation through Automation and use of AI u2013 providing innovative technical solutions to improve process workflows. As well as driving Customer Success, a key focus will be to act as an advocate for new services driving global content strategy and marketing activities for our customers. To be successful you will have: More than 5 years project and program management experience Top-class communication skills, both written and verbal. Verbal to include internal and external situations i.e. a) small-group face-to-face and online meetings and b) presentations to larger groups. Strong customer service, negotiation and problem-solving skills Strong interpersonal and leadership skills Ability to function productively and proactively in a fast-moving environment. Ability to deal effectively with ambiguity while ensuring that challenging delivery timelines are met. Fluency in English and German is mandatory. In Return, You Can Expect Ongoing career opportunities at a repeat Forbes and Newsweek-listed u201cBest Employer for Womenu201d, u201cBest Employer for Diversityu201d, u201cBest Remote Employeru201d, u201cBest Large Employeru201d, and u201cMost Loved Workplaceu201d. Career development and a career path designed to utilize your learned skills and ultimate professional passions in a world-leading company with over 25 years of world-leading experience. Our People are Our Pride u2013 Benefits and Perks Remote working opportunity with occasional travels. (Candidate must be based in Stuttgart, Germany) Contract of employment with employee benefits package according to your location, including day off on your birthday and day off for volunteering work. Exposure to various technology stacks, and opportunity to cooperate with one of the biggest companies in the world. Access to Lionbridgeu2019 Employee Wellness Platform. About Us Lionbridge partners with brands to break barriers and build bridges all over the world. For 25 years, we have helped companies connect with their global customers and employees by delivering translation and localization solutions in 350 languages. Through our world-class platform, we orchestrate a network of passionate experts across the globe who partner with brands to create culturally rich experiences. Relentless in our love of linguistics, we use the best of human and machine intelligence to forge understanding that resonates with our customersu2019 customers. Based in Waltham, Massachusetts, Lionbridge maintains solution centers in 23 countries. Learn more at www.lionbridge.com. Lionbridge embraces equal employment opportunity and a diverse workforce, making hiring and employment decisions based on individual merits and talent without regard to any protected status. If you believe you need a reasonable accommodation in the online job application process for a posted position, please contact us at careers@lionbridge.com for assistance.