Front Desk Clerk Places of Performance: Grafenwoehr and Hohenfels, Germany General Description: Front Desk Clerk shall provide Army Community Service (ACS) Information and Referral (I&R) and Lending Closet (LC) Services for Tower Barracks Grafenwoehr and Hohenfels. Specific Tasks: Be professional in appearance and interaction with staff and customers. Greet customers and address customer questions in a friendly and courteous manner. Provide information to customers and referral to ACS staff and community services. Be familiar with and provide accurate community and local information. Become the subject matter expert in ACS and DFMWR programs and services. Perform a variety of record keeping and filing functions. Provide administrative support, data management and office automation (i.e. copier, scanner, fax, etc.) Provide intake support for in processing and out-processing military service members and their Families. Provide customer Follow-up and Referral to appropriate programs or organizations. Register customers for ACS Classes and Events and confirm attendance two (2) business days prior to class. Ensure ACS information / flyers are current and posted in ACS and Welcome Center. Input customer data and statistics into the Army Community Service (ACS) Staff Application (ACS Staff) daily. Prepare requests, issue, receive Lending Closet (LC) items and properly place them back, and reorganize them IAW Relocation Readiness Program (RRP) Standard Operation Procedure (SOP). Add, edit, and delete classes in ACS Staff, as needed. Qualifications: At least one (1) year of experience in providing military service members and their families with information and referrals for community service. Speak and write English at a language proficiency equal to Level 3. Proficiency in MS Office applications (MS Word, Excel, Power Point, Internet, Outlook, Teams). The ability to lift to sixty (60) pounds is necessary for the lending closet services.