Senior IT Operations Technician Role Summary
This is an exciting opportunity to lead continuous improvements, ensure the reliability and efficiency of our IT infrastructure, drive on-site IT projects, and serve as a technical bridge between local business teams and central IT.
Key Responsibilities:
* Deliver hands-on L2 support, resolving complex issues to maintain efficient operations.
* Monitor help desk trends, identify recurring challenges, and drive improvements across IT services.
* Facilitate onboarding and training for new IT team members.
* Create and share clear training materials and documentation for the central IT L1 Support team.
* Act as the primary interface between the manufacturing site and central IT, ensuring seamless project execution.
* Provide local insights to guide practical and effective IT solutions.
Requirements:
* Extensive professional experience as an IT technician or system administrator with a strong focus on L2 support within a manufacturing environment.
* Solid knowledge of Microsoft Windows environments, Active Directory, and Microsoft 365 services.
* Basic networking knowledge, including TCP/IP and LAN/WAN troubleshooting.
* Good knowledge of ITIL principles and best practices for incident management, problem management, and change management.
* Experience in first-line SAP support is considered an advantage.
* Proven project management skills.
* Knowledge of Operational Technology is an advantage.
* Excellent command of spoken and written German and English.