Cloud Infrastructure Manager
We seek a skilled Technical Cloud Operations/Managed Services Lead who combines strategic vision with hands-on expertise.
* Oversee day-to-day MSP operations, ensuring incident and change management success.
* Proactively enhance MSP service globally, driving process improvements and optimization.
* Manage team capacity, budget planning, and on-call rotations to maintain efficient operations.
* Develop and maintain the MSP Service Quality Plan, aligning with business objectives.
* Act as Product Owner, shaping the mid- and long-term service vision and roadmap.
* Refine and maintain JIRA SDM workflows to streamline processes.
* Create and manage internal and external support documentation to facilitate knowledge sharing.
* Respond to monitoring alerts using tools like Datadog, ensuring prompt issue resolution.
* Make strategic decisions on cloud architecture and infrastructure, balancing performance and security.
* Drive automation and optimization across systems and processes to improve efficiency.
* Monitor KPIs and overall service health, generating actionable insights for top management.
* Identify and manage risks and opportunities, maintaining a proactive risk management posture.
* Lead cross-functional technical teams and manage complex projects, fostering collaboration and innovation.
Required Skills & Qualifications:
* ITIL Certification (mandatory).
* Cloud certifications (at least one on AWS and Azure).
* Deep expertise in cloud architecture and operations (AWS, Azure, etc.).
* Strong hands-on experience with Kubernetes, Terraform, Ansible, Python.
* Solid understanding of DevSecOps principles and CI/CD tools (e.g., GitHub Actions, Azure DevOps, Gitlab).
* Experience with cloud security, networking, and cost optimization.
* Excellent communication and leadership skills.
* Proactive mindset with a passion for continuous improvement.
* Familiarity with scripting and automation.
* 5–10 years of experience in a similar role.
As a Technical Leader, you will be accountable for administrational, financial, and people domains. We seek a seasoned professional who wishes to carry the team forward, not just manage it.