Accounts Receivable and Operations Specialist - Freiburg Job Summary: We are a U.S.-based medical device company expanding our presence into Germany and the EU. As we establish our European operations, we are looking for a detail-oriented and proactive professional to serve as a foundational member of our German team. We are seeking a highly organized, hands-on Accounts Receivable and Operations Specialist to support the day-to-day financial and logistical activities of our new German subsidiary. This role is critical in ensuring smooth order-to-cash cycles, compliant operational processes, and exceptional customer support across the EU. The ideal candidate is resourceful, detail-oriented, and comfortable wearing multiple hats in a startup-style environment. Key Responsibilities: Client & Sales Support Serve as the first-line contact for customer inquiries related to orders, shipments, invoices, and product availability. Support the sales team with pricing, quotations, and order confirmations. Maintain customer account information and ensure smooth onboarding of new clients. Accounts Receivable Manage accounts receivable and invoicing processes for EU customers. Support financial reporting, reconciliation, and communication with the U.S. finance team. Coordinate shipping, inventory, and logistics for Sciton products within Germany and the EU. Handle customer orders, bookings, and inquiries, ensuring timely communication and issue resolution. Maintain client records and ensure compliance with local regulations and company policies. Collaborate with cross-functional teams (sales, operations, and customer support) to optimize workflows. Assist in developing and implementing operational processes for the new subsidiary. Coordinate with U.S. finance team regarding intercompany transactions, reporting, and compliance. Perform customer account research with the ability to analyze and resolve payment related issues. Support Leadership AR reporting and analysis requests as needed. Logistics & Order Fulfillment Coordinate order processing, shipping, and delivery for customers in Germany and the EU. Manage relationships with freight forwarders and warehouse operations. Ensure proper import/export documentation (commercial invoices, packing lists, HS codes, IOR/EOR requirements). Track shipments and proactively resolve delivery issues. Qualifications and Requirements: 3 years of experience in AR, logistics, or operations roles—preferably within a German or EU corporate environment. Strong understanding of German/EU invoicing requirements, VAT rules, and basic accounting principles. Experience coordinating logistics within the EU and working with third party logistics (3PLs) or freight partners. Customer-centric mindset with strong communication skills (written & spoken). Bachelor’s degree in accounting, finance, business, or a related field. Basic understanding of billing practices, with the ability to identify and resolve discrepancies. Attention to detail. Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams. Preferred Qualifications: Familiarity with EU import rules, IOR/EOR processes, and customs documentation. Experience working with a U.S. parent company or in a startup/scaling environment. ABOUT THE ORGANIZATION SCITON is an industry leader and manufacturer of medical aesthetic lasers and light source technologies. With a vision to improve people's lives, our top-tier devices are built to order with integrity by pioneering, customer-focused, and results-driven individuals. At the heart of it, innovation is a fundamental cornerstone of our culture. We strongly believe that new ideas can come from anyone, anywhere, at any time and embrace an open-door culture that welcomes and fosters individuals who are creative, driven, passionate, and willing to take the lead with us. Join us for an opportunity to grow and make an impact. Life at Sciton: At Sciton, people matter. We are more than a company; we are a family, which is why we give all our employees: The support, recognition, and room to grow their careers within Sciton. Empowerment to develop their creative genius and encouragement to be lifelong learners. Incentives for creativity and innovation across the organization.