Salary: 60.000 - 85.000 € per year Requirements: Several years of experience in IT service management, ideally in a service desk or workplace environment. Very good understanding of service-oriented IT operating models. Practical experience with ServiceNow ITSM. Experience in managing internal teams and external service providers. Strong service and customer orientation. Strong communication skills and confident manner. Structured, analytical, and solution-oriented approach to work. Very good German and English skills. Preferably, an understanding of artificial intelligence and its possible applications. Responsibilities: Overall responsibility for the IT Service Desk as the central point of contact for all IT inquiries. Management and continuous development of support services, including external service providers. Responsibility for the digital workplace (end devices, collaboration, workplace services). Development and maintenance of a service catalog as well as clear SLAs and KPIs. Establishment and optimization of service-oriented ITSM processes based on ServiceNow ITSM. Analysis of service metrics, customer feedback, and tickets for continuous improvement. Close cooperation with specialist departments, IT teams, and management. Active communication in the event of disruptions, changes, and service development. Technologies: Support ITSM ServiceNow Mobile More: We are a family business in the cosmetics and pharmaceutical industry, growing since 1905 with more than 900 employees and 11 international offices in over 60 markets. Our diverse range of strong brands, such as ALCINA and Alpecin, reflects our commitment to innovation and quality. As part of our team, you will benefit from a competitive salary under the chemical industry collective agreement, flexible working hours, a supportive work-life balance, and extensive training opportunities. Join us to help continue our global growth! last updated 5 week of 2026