Key Responsibilities:
* Support clients in project modelling and efficient use of the company’s platform for energy solutions
* Respond promptly to customer queries, resolving issues or escalating as necessary
* Guide clients through onboarding and integration processes to maximize platform adoption
* Provide expert advice on commercial solar, battery storage, tariff structures, and virtual power plant applications
* Conduct training sessions for customers and internal teams
* Identify opportunities to enhance client subscriptions and assist with renewals
* Monitor and analyze developments in energy policy, market conditions, and technology trends in Europe
* Generate educational content such as articles, webinars, and training materials to support client success
* Assist in global market research to support strategic expansion
* Collaborate closely with product and engineering teams to ensure customer needs inform future developments
* Represent the company at industry events and during client-facing engagements
Candidate Profile:
* At least five years of experience in commercial solar, battery storage, or energy consulting, ideally with customer-facing or analytical responsibilities
* Strong understanding of renewable energy technologies, business models, and relevant regulations in European markets, particularly Germany (knowledge of UK markets is a plus)
* Proficient in using energy modelling software or tools (e.g., Excel, PV*SOL, or equivalents)
* Proven experience providing customer support, training, or advisory services in energy or technology sectors
* Comfortable with consultative customer engagement, including identifying client needs and supporting service renewals (not primarily a sales role)
* Excellent communication skills, able to convey complex technical information clearly in both German and English
* Collaborative, proactive, and adaptable, with the ability to thrive in a remote, startup-like environment
* Self-driven problem solver with strong organizational skills and an ability to manage changing priorities
* Passionate about sustainability and motivated to contribute to solutions addressing climate change